Gratitude is powerful. Individuals who express gratitude tend to be more optimistic, experience better health, and even have longer life spans. Gratitude, as defined by Meriam-Webster, is a “feeling of appreciation or thanks.” Gratitude tends to benefit all parties involved too! For example, according to Dr. Charles D. Kerns, the expression of gratitude in the workplace can impact job satisfaction, loyalty, and organizational citizenship while reducing employee turnover and increasing profitability and productivity. Continue reading
Monthly Archives: November 2013
Is Caller ID Telling You the Truth?
The display on your caller ID may not be telling the whole truth. Some individuals and organizations spoof the information that displays on caller ID. When this happens, the recipient of the call believes the call originated from a different person or place than it actually did. This intent of this type of action is often malicious. For example, this technique has been used by some private investigators and political campaigns to lure individuals into thinking the call is coming from a more trusted source. Continue reading
How Your Customers View Service – An Infographic
This KISSmetrics infographic describes customers’ reactions to good and bad service. Make sure to read through to the bottom of the graphic. You’ll find several useful insights on how customers view customer service agents and auto attendant recordings. Continue reading
Getting Started with Halloo is as Easy as 1-2-3
Ready to get started with Halloo? It’s really as easy as 1, 2, 3 to set up your new small business phone service!
- Sign up for a toll-free or local business number with Halloo. (You can also port your existing number over.)
- Visit my.halloo.com and sign in using the account details from your welcome email.
- Begin setting up your account preferences. Continue reading
Halloo Hint: Meet-Me Conferences
Need to chat with your team and your clients at the same time? Halloo’s Meet-Me Conferencing provides an easy and professional solution!
Meet-Me Conferences permit you to organize call-in meetings for larger groups. These conference sessions are scheduled in advance. Attendees phone in to your private conference telephone number and provide a conference ID code to enter. A Meet-Me Conference Extension must be added to your Halloo service plan in order to use this feature. Continue reading