Halloo Hint: Common Terms You Need to Know

Halloo customers typically fall into one of two categories:

  • Your company has several users organized into two or three work groups that need a professional phone system solution.
  • You are working alone but want to sound like you have a larger team when customers call.

Either way, Halloo has you covered!

Multiple Users

If you are setting up the account for multiple users, start thinking about the major functions of your team members – for example, customer service, sales, installation.

Single Users

For single users, you’ll want to consider your functional areas of your business as well. The only difference is that you are the one, and only, member of every team!

Hunt Groups

These functional units (along with their individual members) will become hunt groups. But, first, let’s talk about the auto attendant.

Auto Attendant

An auto attendant is a virtual phone system feature that answers your phone with a greeting of your choice.

Benefits of an Auto Attendant

The benefits of configuring your auto attendant, even if you are a solopreneur, is that you:

  • Reassure callers they have reached the right number as you can set up the greeting to say, “Thank you for calling XYZ Company. We look forward to talking with you.”
  • Give the customer a better experience. Using forwarding numbers without the help of the auto attendant can often lead to lag time and uncertainty for the caller. While the system is transferring calls to forwarding numbers, your caller is not being greeted and often hears a series of disconcerting clicks.

Without the auto attendant greeting, callers are more likely to hang up before reaching a “real” person.