Are you looking for sources of quality information to inspire your small business development? An education committee of the Division of the American Library Association entitled Business Reference and Service Section (BRASS) develops a list of the best small business websites. Sites are categorized as government or additional and briefly described. Continue reading
Have you considered your phone needs lately? Perhaps you continually approach your minute limit or need additional user extensions. Or, your business could be at the point where adding a local or toll free number could really help your marketing and search optimization efforts. If your have encountered any of these growing pains, perhaps it’s time to upgrade your phone services. Continue reading
Not yet convinced about the importance of catching phone calls from customers as they come in? You’ll definitely want to take a look at this Kissmetrics infographic, about the data behind an effective sales process. How quickly you respond to potential leads, particularly via phone, is vital to nurturing, negotiating, and closing sales. Continue reading
Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait filled with very loud on-hold music, commercials, and gratitude for your patience as you continue to hold. In reality, although the words indicate the importance of the customer, it’s not at all how the customer feels. Continue reading
A new advertisement or marketing campaign can generate significantly more attention for your business. This leads to an influx of calls from potential customers, causing you and your team to spend significantly more time on the phone taking orders or answering questions. Continue reading
Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading
The display on your caller ID may not be telling the whole truth. Some individuals and organizations spoof the information that displays on caller ID. When this happens, the recipient of the call believes the call originated from a different person or place than it actually did. This intent of this type of action is often malicious. For example, this technique has been used by some private investigators and political campaigns to lure individuals into thinking the call is coming from a more trusted source. Continue reading
Ready to get started with Halloo? It’s really as easy as 1, 2, 3 to set up your new small business phone service!