Are Your Customers Really #1?

Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait filled with very loud on-hold music, commercials, and gratitude for your patience as you continue to hold. In reality, although the words indicate the importance of the customer, it’s not at all how the customer feels. Continue reading

First Call Resolution Tips for Happier Customers

Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading

Streamlining Business Processes with the Cloud

According to Ask.com, streamlining is defined as the process of simplifying or limiting the number of steps in any process to decrease its complexity. Streamlining processes helps one to save time, money and improve regulatory compliance. Services in the cloud help you do this. Continue reading

Is Caller ID Telling You the Truth?

The display on your caller ID may not be telling the whole truth. Some individuals and organizations spoof the information that displays on caller ID. When this happens, the recipient of the call believes the call originated from a different person or place than it actually did. This intent of this type of action is often malicious. For example, this technique has been used by some private investigators and political campaigns to lure individuals into thinking the call is coming from a more trusted source. Continue reading

Getting Started with Halloo is as Easy as 1-2-3

Ready to get started with Halloo? It’s really as easy as 1, 2, 3 to set up your new small business phone service!

  1. Sign up for a toll-free or local business number with Halloo. (You can also port your existing number over.)
  2. Visit my.halloo.com and sign in using the account details from your welcome email.
  3. Begin setting up your account preferences. Continue reading

How Can Your Business Benefit with Google Apps?

By now you may know that Halloo’s collaborative business phone system is available on Google Apps. But what is Google Marketplace, and how does it apply to your business?

Google Marketplace was developed so third-party applications could incorporate the numerous product features of Google. For instance, apps purchased in the Google Marketplace require only a single login, meaning you don’t have to visit each individual application’s page in order to sign into the system. These apps also automatically incorporate with your existing Google contact lists or calendars. Continue reading

Halloo for Google Apps

Did you know that Halloo’s virtual phone system is part of Google Marketplace? Millions of businesses run their email and calendaring on the popular Google platform, and now with Halloo for Google Apps, business phone functionality can be seamlessly added. With this feature, users will be able to import their existing users and groups directly into Halloo for fast setup, and enjoy the convenience of single sign on (SSO) directly from Gmail into My Halloo. Continue reading

Securing the Cloud

Type “secure” and “cloud” into Google and watch the results roll in. This is a hot topic right now, and it is because so many people misunderstand what the cloud is and how to use it safely. One of the best ways to think about the cloud is to envision it as a hard drive that is not in the room with you. You can put anything you want on it and even run programs from it. All you need is Internet access and you can retrieve your data from the cloud. Continue reading