5 Easy Ways to Get Help on Halloo

Have a question about how your Halloo account can best suit your needs? Or, not certain how to use of Halloo’s many features? Don’t worry, there are numerous ways to quickly access help.

Video Tutorials
We’ve created step-by-step video tutorials that highlight many of Halloo’s features. Topics include: Setting Up Your Halloo Voicemail, Call Features, Mobile Phone Features, Adding Users and Extensions, Configuring the Auto Attendant, and Dialing In to My Halloo.

Video tutorials are available for many of Halloo's features.

Video tutorials are available for many of Halloo’s features.

My Halloo [?] Icon
On the My Halloo web site pages, you will find a [?] icon in the upper-right hand corner of the page. Clicking this icon will open a new window that defines all the options and features of that page for you. This is very helpful for customers needing to make a few small changes who are unsure of how some features work.

Halloo.com/Support Pages
Halloo support articles are great! In addition to outlining step-by-step instructions, these pages include screen shots to highlight which page and section you should be working with in My Halloo. Many customers have printed these articles and used them in training of new hires or as quick reference guides.

Halloo Training Community Resources
The Halloo Community page includes a new section for Training resources. You can download our User Guides and register for interactive training sessions with Halloo Support. If you don’t see the training session you need, let Halloo know. We’ll work with you to provide the support you need.

Halloo Community Forum
The Halloo Community Forum is host to a wide array of questions and answers that have been posted by your peers. Moderated by Halloo support personnel, this area is a great way to find out more about the products and features of your Halloo virtual phone system.

[email protected]
If you have specific support questions that peers haven’t answered in the Halloo Community Forum, contact Halloo Support at [email protected]. Be sure to have your Account ID available in order to expedite your requests for help!

We’re always happy to hear from our customers. If you need additional support, please don’t hesitate to contact us. Thank you for choosing Halloo!