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Monthly Archives: October 2016

Data Mining Phone Calls

Posted on October 29, 2016 by Jim Li
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Why do businesses record calls? For a variety of reasons, including:

  • Reviewing how a team member handled the call;
  • Learning common reasons why customers (or potential customers) are calling; and,
  • Identifying potential opportunities for additional products or services.

Continue reading →

Posted in Customer Relationship Management, Customer Service | Leave a reply

With An Improved Economy, Detroit’s Back With Success

Posted on October 24, 2016 by Kathryn Anderson
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Working as America’s underdog upstart, Detroit continues to house successful businesses and industries demonstrating the ideal recovery story. Continue reading →

Posted in Local phone numbers | Tagged area code 313, Detroit phone numbers | Leave a reply

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