Setting Up a Phone System That Even Auto Attendant Haters Will Appreciate

Your intention in setting up an automated phone system is undoubtedly, to ensure that your customers get the very best service possible. However, there are many consumers out there who simply hate getting a machine when they call anywhere. It is those callers that you must keep in mind when you are setting up your new automated phone system. Follow these guidelines and you are sure to create a system that even the haters can live with. Continue reading

How to Outsmart Computer Bullies

More than 1 million individual, business and government computers have been hit by malicious malware that holds their files hostage until they pay a hefty ransom.

Businesses can prevent cyber-bullies from stealing their precious data with two old-fashioned techniques: Avoiding unsolicited, suspicious emails, PDF files and websites and keeping two back-ups on an external hard drive or with an off-site system.  Continue reading

Moving Forward by Looking Back at 2014

There’s nothing like a new year to inspire a fresh start and set intentions for more productive work habits.

Evaluating our performance over the past year, individually and as a team, can reap great rewards when done in the right spirit and without excessive criticism. Mistakes can be painful, so we tend to learn more from them than our successes. Continue reading