Your phone system can become a virtual team member for your organization. Halloo’s wide range of tools can help:
Identify problem customer service areas.
Call histories can be searched and data collected on the types of calls received. By monitoring the reasons customers are calling, training needs can be noted and policy changes can be made. This can improve your customer service by better satisfying your customers’ needs.
Document internal processes.
Pop-up menus inside of Halloo’s business phone system allow staff to share information, including notes on how to redeem a new coupon or that captures the caller’s last request.
Reduce employee overload.
By analyzing call trends, your phone system can be set up to better utilize your employees’ time. For instance, efficient call routing helps customers reach the correct department immediately. Simple information, such as payment address, can be set up as part of the auto attendant and provided via voice recording. Blind or consultative transfers connect the customer to the right department, so that no one employee has to handle all of the calls into your organization.
Collect real-time information.
With the included contact management system, a customer’s call history pops up on your screen while the call is coming in. This will allow you to be aware of previous conversations before picking up the phone. All team mates involved in handling the call can type and share their notes so that anyone on the team can use this knowledge to help resolve the issue.
Customer service is not an exact science. But, the integrated tools of Halloo’s cloud phone system, combined with sound policies and knowledgeable staff, can lead to a dramatic increase in satisfied customers. Happy, loyal customers add more to your bottom line.