Review: 360 Degrees, Going Full Circle

As tranquility would suggest in all forms of religion and Yoga, the circle is a calm shape, the space of life that gives you solemn peace. (Start humming) So when you think about a ‘circle,’ it’s a state of completion that says “YES!”, you did it, you’ve completed what you need to do. You’re done. You’re set. You’ve succeeded.

And that can’t be more true than when working on your small business and succeeding on a grand scale — specifically with the idea of CRM. All auto attendants and call centers rejoice — business is booming.

Customer relationship management is where it’s at for the corporate world. If you’re not keeping in touch with your consumers, you’re out of touch with the world. And if you’re out of touch with the world, your business will definitely go under.

Hence the reason for this slick business app from the Google Marketplace. It’s called….

Solve360, an Idea of Completion

Rating: 4 1/2 out of 5 stars

Startling Benefits

This isn’t your regular CRM app. First off, you’ve got Google. And you know Google’s huge. To be more specific, Solve360 taps into your Gmail menu, saving you some keystrokes when dealing with e-mail. With the press of a few buttons, you can know just about everything behind the messenger behind any e-mail you get in your Gmail INBOX.

And that’s the heart of true customer service management.

In addition, you have the clever feature of linking or archiving any messages you want to the app for some slick team sharing. Not only you get to see the crucial e-mails for your business; your whole team does.

You’ve also got two-way contact feature along with event and task synchronization. When it comes to business, a team needs to work cohesively — and Solve360 can’t get more cohesive.

You also get free scripts utilizing Google Docs for creating all sorts of things like ad hoc spreadsheet reports and contact forms. Organization at its best. Additionally, the sharing project blog feature will be a stunner for any client, providing some of the best ease of use to work with your company. Prospects would be singing and dancing for you in minutes.

And this is one of the best (and simplest) parts: the app’s available in several languages. Like French, German, Dutch, Polish, and even Russian.

Know Your Limitations, Though

It’s not a terrible disadvantage, though, but just recognize it:

Simply put, the app works only with Google. So if you don’t have a Gmail account, get one — or else, it’s pointless.

Typically, you’d think a universal app would have all the Kudos in the corporate world, but the fact remains: if you know what you’re doing, it doesn’t matter. Clearly, Solve360 knows what it’s doing — so if you have to nail down a Gmail account and learn how to do the whole Google Docs thing, you’re going to want to do it for the sake of your company. It’s worth it.

Just recognize that it may take some rearranging around of your services (if you don’t already utilize Google and all its features and apps on a daily basis).

Coming Around Full Circle — Such a Sweet Feeling

Clearly, though, Solve360 solves plenty of issues when it comes to CRM. So give it a shot. It’s definitely one of the best on the market, working with one of the best in cyberspace.

Now recognize your chi, find your center, and head toward enlightenment. The humming beckons you!

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