The Top 5 Reasons Our Customers Love Halloo Hunt Groups

Flexible hunt groups route calls quickly and efficiently
Unlimited auto attendant menus and sub-menus for money saving information hotlines
Up and running in minutes
No minimums, no commits
Highest reliability in the industry

How Much $$$ Does Your Sales Leave on the Table Each Month?

55% of customer callers to small businesses do not leave a message.
The average small business misses approximately 14 calls per week.
12.5% of missed calls are actually lost potential sales.

Real Customers.
Real Success.

Feb, 2012

John Palys
President, Best PC Fixit

“We are testing your service. We currently have been using RingCentral but are unhappy with the service, support,…” Full story»

Jul, 2013

Ed Romanoff
Production Manager, Just Off Broadway, Inc.

“We've been thrilled with Halloo since our not-for-profit theater company needed phone and voicemail service in…” Full story»

Halloo hunt groups work with your existing telephones

Halloo can route calls to your mobile, office or home telephone. Work from anywhere with find-me, follow-me, voice mail to email, and fax to email features.

Flexible hunt groups for you and your organization

Configure your hunt groups to route calls to your sales and support staff using sequential or round-robin hunt. Users can selectively block / accept calls from hunt groups so that calls get through quickly. Roll over from your own agents to the Halloo Receptionist for 24x7 live operator backup.

Enhance your image with a toll-free 800 number

Project a big company image with a Halloo toll-free number. Pick a great number from our inventory of 800, 888, 877, 866 and now 855 numbers to get started immediately. Or, if you want a more customized feel, get a memorable vanity number for your business. We also have local area code numbers in most U.S. cities.

Make voicemail a thing of the past

The average small business line misses 14 calls per week. 55% of callers do not leave a voicemail. Now, have your phone answered 24x7 by a professional assistant when you can’t pick up. Our U.S. based receptionists answer each call professionally and courteously according to your instructions, while providing you with accurate callback information immediately via email. Just $1.80 per call. No monthly minimum.

Up and running in minutes

Halloo is easy to set up, allowing you to be up and running in just minutes. There are no long term contracts or monthly commitments.

30-day risk free trial

Try Halloo RISK-FREE for 30 days. Sign up for any Halloo plan and if you are not completely satisfied, cancel within 30 days for a full refund.

Compare plans »

Small Business Corner

Opportunity calling—answer it with Halloo Hunt Groups

Pierre Roustan
Small Business Owner and Author, Grand Rapids, MI

80% of callers to businesses hang
up when hearing voice mail.
—Fortune Magazine, 2006 study

What is a telephone hunt group?

A hunt group is a system that distributes phone calls from a single telephone number to a group of phone lines. This permits the setup of group functions such as “sales” or “support” so that callers can be directed to any qualified person or agent who is capable of handling the incoming call. Hunt groups can be set up to search in a sequential or round-robin order.

Sequential hunt

Also known as linear hunting, this algorithm tries members of the group in a fixed order. Calls are always delivered to the first person in the list, down to the end of the list until it is answered.

Round-robin hunt

Sometimes referred to as circular hunting, round-robin attempts to distribute calls more evenly by starting the hunt with a new agent for each new call. For example, if there are three agents, A, B, C, the first call will be sent to A→B→C, the next to B→C→A, and the next to C→A→B. This ensures that the work load is more evenly distributed.

Your business looks this empty when you don't answer a customer call

How many customer service reps do I need for my hunt groups?

Proper staffing is an important factor in providing good customer service. Fortunately, the number of reps you’ll need for your telephone hunt group can be calculated easily. Nearly a century ago, Danish mathematician Agner Krarup Erlang formalized the science of traffic engineering and queueing theory to come up with the optimal number of representatives needed for any given situation. Factors that go into the Erlang traffic model include average length of call, number of calls per hour, desired service level, and average wait time. Example suggested staffing levels based on the “Erlang C” formula follow:

Number of calls (hourly)	10	20	60
Avg. length call (mins)	3	3	3
Wrap-up time after each call (mins)	1	1	1
Wait time (secs)	20	20	20
Service level	80%	80%	80%
Agents needed	2	3	4

Learn more about the Halloo auto attendant and hunt groups

Hunt groups are just one of the standard features of the Halloo auto attendant. To learn more, please watch our brief tutorial video.

Considering a hosted phone system for the first time? Learn what factors you should consider before choosing a service for your business. Read our Hosted Telecomm White Paper.

The Top 5 Reasons Our Customers Love Halloo Hunt Groups

How Much $$$ Does Your Sales Leave on the Table Each Month?