Users and extensions
The Halloo system enables you to provide voice services for
everyone in your organization. Each person will have an individual
voice mailbox, individual forwarding preferences and extension
Each extension is identified by a 2-digit number
(00-99), to enable convenient dialing within your organization. Larger
plans may have 3- or 4-digit extensions. An extension may be one of
the following types:
- User extension
- Assigned to a member of your organization. Includes a voice
mailbox, find-me/follow-me preferences, address book and more. Each
user extension has an individual username and
PIN to enable that user to sign-in and access the
- Hunt Group Extension
- A Hunt Group extension routes calls to members of a group, rolling from one user to the next
until someone answers. Groups allow users to share the work of taking incoming calls and
share notes through the Timeline feature.
- Queue Extension
- An ACD queue is similar to a Hunt Group, but holds calls in queue until a FlexCall
center agent or supervisor becomes available. Refer to the Call Center articles for additional
information regarding setup and configuration of ACD queue extensions
and integrating them with your Auto Attendant extensions.
- Auto attendant extension
- A collection of interactive menus, directing callers to
pre-recorded information and user extensions. Multiple auto attendants
may be established, and assigned different telephone numbers, to
enable specialized information to be made available to your
customers. For example, an auto attendant might be set up for special
promotions, customer support, or product information. Your general
corporate auto attendant might have a toll-free number assigned, while
a customer support attendant might be assigned local
- Meet-me Conference extension
- This Extension includes a Direct Dial number so you can schedule
dial-in conference calls. See also the Conference Services
article in the Support pages for additional information.
Administering Extensions in My Halloo
Sign in to My Halloo as an administrator to manage the extensions
in your account. You will have the ability to add and delete
extensions, as well as configure options for each one.
Select the All Extensions link at the top of the My Halloo
page. Here you will see a list of the extensions in your
account. Every extension has a local extension number. Some will
have direct inward dial (DID) numbers assigned,
which are public toll-free or local numbers which route directly
to the extension they are assigned to.
To add new extensions to your account click on one of the New
buttons at the top of the page (e.g. New User…). For
more information please refer to Adding User Extensions.