Equipping staff with the right tools to perform their best improves morale and reduces turnover.
Properly equipped employees are happier and more likely to stay on board, making your company more competitive and increasing your bottom line.
In a broad sense, tools aren’t only technological and physical – they also require employees to think in new ways. To get the most out of these options, link tools and training to employees’ daily roles and activities, particularly in the areas of communication, collaboration and sales.
And don’t forget the telephone. Salesforce.com reports that 92 percent of all customers use the phone before making a purchase and 85 percent claim to be dissatisfied with the interaction.
When it comes to customer service and sales, cloud-based telephony like a Halloo phone system is the best tool you can provide your staff. With mobile access, universal compatibility, contact management and detailed notes your staff will always have what they need for optimal performance.
Here are some other tools and training tips to boost employee success:
- Use role playing to train staff in problem solving and working through difficult situations. Emphasize team work and how each employee fits into the big picture.
- Establish a collaboration strategy and process for reporting issues and discovering solutions to problems.
- Challenge staff to access and analyze information so that they can arrive at the best solution for your clients.
- Provide time and resources for employee training. Traditional training costs have improved due to a plethora of eLearning , video and online resource libraries.
- To fit the project and promote team interaction look for computer and mobile applications that are flexible, adaptable and easy to learn.
- Let employees choose the tool that works best for their process and they’ll be more likely to use it, share it, and get the most out of it.
This guest post is by Caren Burmeister. Caren is a retired newspaper reporter turned freelance writer who enjoys yoga and caring for her two fat cats.