Some Employees Shouldn’t Answer the Phone

Live Operator vs. Cranky EmployeeEverybody knows who they are, but nobody is willing to say something to them.  They are the employees who don’t work well with others and you wouldn’t dream of having them talk to a customer. But every once in awhile, you have no option but to ask them to be receptionist for a short time.

Makes me shudder when I think of a socially-challenged employee answering the phone.  Remember Ghostbusters? Remember when Janine, already in a foul mood, picks up the phone and says “Ghostbusters, whaddaya want?

Continue reading