Sep, 2011
Maryanne Ciavarella
Customer Loyalty Representative, RAC ENT INC - AimToFind.com
“It is very easy to use the features that are offered.”
Feb, 2012
John Palys
President, Best PC Fixit
“We are testing your service. We currently have been using RingCentral but are unhappy with the service, support,…” Full story»
Halloo can route calls to your mobile, office or home telephone. Unanswered calls are routed to one of our professional Halloo Receptionists, on call for you 24x7.
Our receptionists answer each call professionally and courteously according to your instructions while providing you with accurate callback information immediately via email. Stop losing valuable leads to missed calls.
Choose from one of our 800 numbers to get started immediately. Or, select a memorable vanity number for that big-company image. We also have local area code numbers in most U.S. cities and regions.
Halloo is easy to set up, allowing you to be up and running in just minutes. There are no long term contracts or monthly commitments.
Choose Halloo Solo if you are an individual, or Halloo Office for organizations. Configure Halloo to route calls to your sales and support employees and overflow to the Halloo Receptionists when your team is already on the phone or busy. It’s great for after hours and weekend message taking too.
Betty answers only when you can’t. Calls forwarded to you for as little as 3.9¢/min. Live call assistance for just $1.80 per call with no monthly minimum. Compare that to the cost of staffing your sales or support department 24x7x365.
Try Halloo RISK-FREE for 30 days. Sign up for any Halloo plan and if you are not completely satisfied, cancel within 30 days for a full refund.
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Considering an answering service for your business?
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80% of callers to businesses hang up when hearing voice mail. —Fortune Magazine, 2006 study |
Let’s be honest. Many of us are too busy nowadays to leave a voice mail message. We email, text, email or increasingly, Facebook message each other for information and answers. But what about when we call a business?
A survey conducted by ABC Advertising (published in the New York Times) to 10,000 consumers asked them:
“When responding to an advertisement that asks you to call a phone number, how likely are you to leave a voice mail?”
Only 21% said they were “likely” to leave a voice mail, close to the 4 out of 5 lost potential customer calls reported by Fortune Magazine in 2006.
If you do any form of advertising (including handing out business cards with your business number on it) a phone call is still the best form of capturing customers.
But let’s do the math. If you’re getting an average of even 3 voice mails from potential customers a day, that means up to 7 more potential customer calls were lost because they didn’t leave a voice mail.
Quite simply, it’s the economics of it. Traditional answering services require complex contracts, term commitments, and minimum call volumes. And, doing the due diligence on the “right” answering service vendor takes time. A lot of it.
That’s why the folks at Halloo started thinking, “If movies, music, software, and even takeout can be purchased as an online service—why can’t there be a kick butt answering service that only charges people when they get a call?” No contracts, no term commitments, no complexity.
Like the rest of Halloo’s product suite, just sign up, fill in a simple form so the agents understand your business and script, and boom! Instant answering service. Which, statistically speaking, means a lot more leads for your business.
The answering service you choose, regardless the price, has to be seen as your partner. They are, after all, the front-line of your sales and support process, and an important extension of your brand.
Using offshore agencies can deliver mixed results for U.S. based companies seeking the right sales and support balance for their incoming call management.
Churn is another important consideration. In many call centers, here and abroad, the turnover or churn of trained agents can be as high as 100% per year! When choosing an answering service partner, it’s critical to think about how long the call center keeps its agents. Churn is a sign that call center agents are not happy with their jobs, and if they’re not happy, that attitude will bleed into your business every time they answer a call. Therefore it is CRITICAL that your answering service manages its employees well, since your image and business is literally on the line.
