3 Optimization Musts for Any Small Business

Search Engine Optimization1.) Have the right website host and setup

I wish more discussions about Search Engine Optimization (SEO) would touch on the fundamentals of website hosting and IP addresses. Before getting into code or content, we often forget the basics of how our web pages are going to be structured and served up to the public.

Most small businesses, unless they are web-based or software-based services, will probably have a cheaper shared hosting setup. This means the website will be on a server which has other websites it hosts. This option is fine, but making sure the website does not share its IP address with other websites is critical. If Google bans an IP address because it detects, for instance, malware being served from that website, it will ‘blacklist’ all websites being served from that IP address.

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I’m glad you called. Can you call Sally at this number?

Not having a call transfer feature makes your business look untrustworthy.

As a small business owner myself, I’ve gone from the picnic table as a conference room to taking venture capital. In the early days, it’s common to take customer calls and have to tell them,

Call Transfer Conversion Rate

“Actually, Jimmy does the billing now. Can you call him at 415-555-8008?”

And when the company gets bigger and buys a traditional business phone system PBX, you hear your employees ask, “How do I transfer a call on this thing?”

Our webmaster made a good point once – asking customers to dial a separate number is like asking website visitors to make extra mouse clicks. They both lower the conversion rate.

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