We’re thrilled to announce the addition of live call and chat controls to My Halloo. You will be able to receive and place calls directly through your browser using the build-in audio of your laptop or device.Continue reading
The last few months we’ve been working on projects that make everything about the Halloo user experience better. We’re excited to share changes designed to provide you with a better service! Continue reading
Is your company ready to try a new growth strategy? Consider choosing a toll-free vanity or mnemonic phone number for your organization. By doing this, you will choose a phone number that spells out a phrase or name. It’s powerful because it’s much easier for customers to remember a vanity number than a random string of numbers.Continue reading
Did you know that your local phone number talks about you? Without even connecting with a customer, it tells them where you are located. At least, it used to before modern day telephony came along. However, the old rules of phone numbers can and should be important to you. Continue reading
Tax season is upon us and it is a great time for companies to not only do a spring cleaning, but to also create reports based on employee and customer statistics.
With My Halloo, you can easily run reports on all of these things as well as look at your set up and see if your extensions need to be reorganized.
This is great advice for new Halloo users.
Q: What is a phone loop?
A: Phone loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number. You will notice a drop in calls and your costs will increase exponentially.
A hunt group allows a caller to automatically find an available (i.e. “not busy”) agent from a group of extensions via your virtual phone system. Each extension will be tried in order until a “free” extension is reached. Extensions will be skipped during call routing if the person is currently on the phone or has marked their extension as “blocked” from hunting. Continue reading