Tag Your Teammates!
You can now tag others in the Halloo phone system. Just as in Facebook or Slack, this feature allows you to alert teammates of interactions that need their attention.
You can now tag others in the Halloo phone system. Just as in Facebook or Slack, this feature allows you to alert teammates of interactions that need their attention.
The last few months we’ve been working on projects that make everything about the Halloo user experience better. We’re excited to share changes designed to provide you with a better service!
In telecommunications, spam can come from more than just an email service. It can also be phone calls received from robocallers. Often companies that use such systems have purchased a list of phone numbers of potential customers or use a … Continue reading
“Ghostbusters, whattaya want?!” Anybody who has seen Ghostbusters remembers this line by Janine (Annie Potts,) the receptionist to the aforementioned spook seekers. It’s a funny line not only for the sarcastic delivery, but also because a receptionist would never answer … Continue reading
Voicemail is an important part of your business and your sales staff should think of it as one of their top priorities. However, some people treat voicemail as the last thing they check when going to work each day which … Continue reading
Tax season is upon us and it is a great time for companies to not only do a spring cleaning, but to also create reports based on employee and customer statistics. With My Halloo, you can easily run reports on … Continue reading
Some of you may remember that in the 1950s, there was a television show called Dragnet. It was immensely popular to the point that it influenced life in the era. A famous catchphrase came from the show: “Just the facts, … Continue reading
Get the most out of Halloo hunt groups with skills-based routing. Add groups based on additional skills within your company, such as language skills or product skills. How Does It Work? When an incoming call to your call center cannot … Continue reading
Encourage Your Customers to Call Back Have you ever thought you were ready to leave an effective phone message only to stutter or ramble after the beep? Or forget to leave your phone number?
First Impressions First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your … Continue reading