A hunt group automatically directs an incoming call to find an available (i.e. “not busy”) teammate at their personal extensions via your virtual phone system. Each extension will be tried in order until a “open” extension is reached. Extensions will be skipped during call … Continue reading
Are you wondering how to distinguish between a queue and a hunt group? It might help to start with the basics behind how both work.
As the administrator on a Halloo account, you can establish hunt groups and customize the settings to best fit your organization’s needs. First, log into your Halloo account. After creating your hunt groups, it is time to select the hunt … Continue reading
What’s one of the best benefits of belonging to a hunt group? You can see the notes of other members in the same group. For example, if you’re part of the Sales hunt group, you’ll be able to see that … Continue reading
If callers constantly reach your company’s voicemail, they may decide to take their business elsewhere. Halloo offers a solution that can reduce the number of calls that go to voicemail. Hunt groups allow a caller to automatically find an available … Continue reading
A hunt group allows a caller to automatically find an available (i.e. “not busy”) agent from a group of extensions via your virtual phone system. Each extension will be tried in order until a “free” extension is reached. Extensions will be … Continue reading
Ever feel that more and more people are not listening to their voicemails? The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day by erasing every voicemail left during the day! But, … Continue reading
Okay, not many people these days are listening to their voicemails. The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day from erasing every voicemail left on that day! How’s that for … Continue reading
City Chatter is another in a growing series of mobile social local apps, and that in turn provides another potential source of promotion for a small business. But will City Chatter be worth paying attention to?
Get the most out of Halloo hunt groups with skills-based routing. Add groups based on additional skills within your company, such as language skills or product skills. How Does It Work? When an incoming call to your call center cannot … Continue reading