Transforming a Good Customer Care Rep into a Sales Role

Posted on November 25, 2014 by daniel

Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is typically not a problem, but finding one that is a natural salesperson is often a challenge. If your great employee does not immediately master selling, don’t give up. Try bringing these techniques into the role. Continue reading →

Is a Flexible Workplace the Right Fit for Your Company?

Posted on November 21, 2014 by Jim Li

Is your business going through a growth spurt? Adding new employees can be difficult, even for seasoned organizations. Beyond identifying the responsibilities of the new employee, there’s also the complexity of the hiring process. New hires can bring about infrastructure and logistical challenges for small and medium sized businesses. For example, will the employee need to be locally based, is there space in the current office to house additional workers, and what hours will the new employee work? Continue reading →

Customizing Your Phone System for the Season

Posted on November 19, 2014 by Heather

This time of year most businesses experience a surge in sales. The holiday shopping season impacts almost all businesses in a positive way. With this in mind, small businesses can benefit from customizing their phone systems so that they are ready for the season. Continue reading →

Halloo Hint: Hunt Groups

Posted on November 17, 2014 by daniel

If callers constantly reach your company’s voicemail, they may decide to take their business elsewhere. Halloo offers a solution that can reduce the number of calls that go to voicemail. Hunt groups allow a caller to automatically find an available team member. This is done without the customer knowing it’s happening. Continue reading →

Make a Better First Impression with these 3 Auto Attendant Hints

Posted on November 12, 2014 by Jim Li

Are your customers getting frustrated when they are greeted by your auto attendant? Are they hanging up the phone before leaving a message or listening to the options? If so, you might want to consider tweaking your auto attendant settings. Continue reading →

Voice Branding in your Marketing Mix

Posted on November 6, 2014 by Heather

Having consistent branding can give your company a competitive edge. The easier it is to distinguish your company, products, and services from those of your competitors, the better off your organization will be. Many organizations consider the visual aspects of their brand, but neglect the audio and voice components. However, auditory messaging deserves equal consideration in your overall branding strategy. Continue reading →

Customer Spotlight: One Heart Yoga

Posted on November 5, 2014 by Heather

Hi, it’s Heather from the Halloo marketing team! I recently connected with one of our contest winners, Siri Amrit Kaur of One Heart Yoga, who told me a bit about her business. Continue reading →

3 Powerful Ways Being Easy To Reach Builds Your Business

Posted on November 3, 2014 by Jim Li

You’ve likely heard that a website is crucial to the success of a business. Equally or even more important is your phone. For many businesses, a website gets them found but a phone call converts the interest to a sale. However, if your phone is not being answered or your phone number is not easy to find, you may be missing out on sales – lots of them. Today, high tech phone systems like Halloo allow you to ensure that your phones are always answered, calls are managed in an effective manner, and the best customer service possible is always delivered. Being easy to reach helps to build your business, in a big way. Continue reading →

Monthly Archives: November 2014