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Surcharges and International Rates

The following Surcharges and Rates are valid for all virtual Halloo service plans; International calls may be subject to credit evaluation and may not be available to all customers.

Current Minute Surcharges

The surcharges listed below apply to all calls other than those between the lower 48 U.S. states:

Inbound * Outbound *
 Alaska  34¢/min.  26¢/min.
 Hawaii  5¢/min.  6¢/min.
 Puerto Rico  5¢/min.  10¢/min.
 US Virgin Islands  5¢/min.  10¢/min.
 Guam  5¢/min.  10¢/min.
 Saipan   10¢/min.   10¢/min.
 Canada (except as below)  5¢/min.  None
 Canada Yukon and NW Territories 867   5¢/min.   22¢/min.
Surcharges are in addition to regular plan minute charges.
* Rates are subject to change without notice.

Please note that:

  • Calls to and from the regions listed incur these charges in addition to your regular plan or out-of-plan minutes charges.
  • In the event that you receive a call from a number in one of the regions listed above, which is then forwarded by your Halloo system to another number in the same region, you will be billed both for the “Inbound,” and for the “Outbound,” or forwarded leg of the call. Therefore, “both” surcharges will apply.

Pay Phone Surcharges

All calls placed from a pay phone to your toll-free number OR forwarded to a pay phone from your Halloo system incur a $1.00 per call surcharge. This charge is imposed by the owner of the pay phone and billed to you through us along with a small cost recovery fee.

Please consult our our Terms of Service for additional detail, or contact Halloo Customer Care for answers to any questions.

Surcharges for Calls using Answering Service

All calls to your account that are handled by the Answering Service incur a $1.80 per call surcharge. This charge is billed in addition to minute usage and any other applicable surcharges.

Please consult our our Terms of Service for additional detail, or contact Halloo Customer Care for answers to any questions.

Other North American Rates

The following rates apply to US and North American calls other than those included above:

Outbound *
Mexico 9.9¢/min.
Mexico Mobile 29.9¢/min.
Surcharges are in addition to regular plan minute charges.
* Rates are subject to change without notice.

Other international calling is available to the following countries (subject to credit approval):

Country Descriptor Outbound Rate *
Albania Albania Landline 29.9¢/min.
Albania Albania Mobile 39.9¢/min.
American Samoa All 36.9¢/min.
Andorra Andorra Landline 9.9¢/min.
Andorra Andorra Mobile 44.9¢/min.
Anguilla Anguilla Landline 5.9¢/min.
Anguilla Anguilla Mobile 6.9¢/min.
Antigua and Barbuda Antigua and Barbuda Landline 5.9¢/min.
Antigua and Barbuda Antigua and Barbuda Mobile 6.9¢/min.
Argentina Argentina Landline 6.9¢/min.
Argentina Argentina Mobile 32.9¢/min.
Armenia Armenia Landline 26.9¢/min.
Armenia Armenia Mobile 54.9¢/min.
Aruba Aruba Landline 39.9¢/min.
Aruba Aruba Mobile 49.9¢/min.
Australia Australia Landline 4.9¢/min.
Australia Australia Mobile 39.9¢/min.
Austria Austria Landline 3.9¢/min.
Austria Austria Mobile 39.9¢/min.
Azerbaijani Republic All 39.9¢/min.
Bahamas Bahamas Landline 29.9¢/min.
Bahamas Bahamas Mobile 39.9¢/min.
Bangladesh All 39.9¢/min.
Barbados Barbados Landline 69.9¢/min.
Barbados Barbados Mobile 79.9¢/min.
Belgium Belgium Landline 4.9¢/min.
Belgium Belgium Mobile 45.9¢/min.
Bermuda Bermuda Landline 19.9¢/min.
Bermuda Bermuda Mobile 24.9¢/min.
Bhutan All 34.9¢/min.
Bolivia Bolivia Landline 26.9¢/min.
Bolivia Bolivia Mobile 34.9¢/min.
Bosnia and Herzegovina Bosnia and Herzegovina Landline 36.9¢/min.
Bosnia and Herzegovina Bosnia and Herzegovina Mobile 54.9¢/min.
Brazil Brazil Landline 11.9¢/min.
Brazil Brazil Mobile 34.9¢/min.
British Virgin Islands All 39.9¢/min.
Brunei Darussalam All 11.9¢/min.
Bulgaria Bulgaria Landline 15.9¢/min.
Bulgaria Bulgaria Mobile 44.9¢/min.
Country Descriptor Outbound Rate *
Cayman Islands Cayman Islands Landline 34.9¢/min.
Cayman Islands Cayman Islands Mobile 44.9¢/min.
Chile Chile Mobile 39.9¢/min.
Chile Chile Landline 3.9¢/min.
China All 39.9¢/min.
Colombia All 15.9¢/min.
Costa Rica Costa Rica Landline 11.9¢/min.
Costa Rica Costa Rica Mobile 13.9¢/min.
Croatia Croatia Landline 12.9¢/min.
Croatia Croatia Mobile 42.9¢/min.
Cyprus (Greek) Cyprus (Greek) Landline 13.9¢/min.
Cyprus (Greek) Cyprus (Greek) Mobile 22.9¢/min.
Czech Republic Czech Republic Landline 4.9¢/min.
Czech Republic Czech Republic Mobile 39.9¢/min.
Denmark Denmark Landline 3.9¢/min.
Denmark Denmark Mobile 45.9¢/min.
Dominica Dominica Landline 79.9¢/min.
Dominica Dominica Mobile 89.9¢/min.
Dominican Republic Dominican Republic Landline 27.9¢/min.
Dominican Republic Dominican Republic Mobile 37.9¢/min.
Ecuador Ecuador Landline 33.9¢/min.
Ecuador Ecuador Mobile 27.9¢/min.
El Salvador El Salvador Landline 23.9¢/min.
El Salvador El Salvador Mobile 25.9¢/min.
Estonia Estonia Landline 6.9¢/min.
Estonia Estonia Mobile 55.9¢/min.
Finland Finland Landline 5.9¢/min.
Finland Finland Mobile 44.9¢/min.
France France Landline 3.9¢/min.
France France Mobile 41.9¢/min.
French Guiana French Guiana Landline 37.9¢/min.
French Guiana French Guiana Mobile 39.9¢/min.
Georgia Georgia Landline 12.9¢/min.
Georgia Georgia Mobile 34.9¢/min.
Germany Germany Landline 3.9¢/min.
Germany Germany Mobile 49.9¢/min.
Gibraltar Gibraltar Landline 10.9¢/min.
Gibraltar Gibraltar Mobile 66.9¢/min.
Greece Greece Landline 33.9¢/min.
Greece Greece Mobile 43.9¢/min.
Grenada Grenada Landline 102.9¢/min.
Grenada Grenada Mobile 132.9¢/min.
Guatemala Guatemala Landline 25.9¢/min.
Guatemala Guatemala Mobile 29.9¢/min.
Hungary Hungary Landline 8.9¢/min.
Hungary Hungary Mobile 44.9¢/min.
Hong Kong All 3.9¢/min.
Country Descriptor Outbound Rate *
Iceland Iceland Landline 7.9¢/min.
Iceland Iceland Mobile 52.9¢/min.
India India Landline 34.9¢/min.
India India Mobile 39.9¢/min.
Indonesia Indonesia Landline 19.9¢/min.
Indonesia Indonesia Mobile 32.9¢/min.
Iran Iran Landline 24.9¢/min.
Iran Iran Mobile 29.9¢/min.
Ireland Ireland Landline 4.9¢/min.
Ireland Ireland Mobile 46.9¢/min.
Israel Israel Landline 4.9¢/min.
Israel Israel Mobile 19.9¢/min.
Italy Italy Landline 3.9¢/min.
Italy Italy Mobile 54.9¢/min.
Italy Vatican City 102.9¢/min.
Jamaica Jamaica Landline 79.9¢/min.
Jamaica Jamaica Mobile 89.9¢/min.
Japan Japan Landline 5.9¢/min.
Japan Japan Mobile 34.9¢/min.
Jordan Jordan Landline 39.9¢/min.
Jordan Jordan Mobile 49.9¢/min.
Kazakhstan Kazakhstan Landline 39.9¢/min.
Kazakhstan Kazakhstan Mobile 44.9¢/min.
Korea South Korea South Landline 4.9¢/min.
Korea South Korea South Mobile 12.9¢/min.
Kuwait All 24.9¢/min.
Kyrgyzstan Republic Kyrgyzstan Republic Landline 24.9¢/min.
Kyrgyzstan Republic Kyrgyzstan Republic Mobile 39.9¢/min.
Laos Laos Landline 29.9¢/min.
Laos Laos Mobile 34.9¢/min.
Latvia Latvia Landline 31.9¢/min.
Latvia Latvia Mobile 49.9¢/min.
Lebanon Lebanon Landline 29.9¢/min.
Lebanon Lebanon Mobile 49.9¢/min.
Liechtenstein Liechtenstein Landline 9.9¢/min.
Liechtenstein Liechtenstein Mobile 19.9¢/min.
Lithuania Lithuania Landline 19.9¢/min.
Lithuania Lithuania Mobile 39.9¢/min.
Luxembourg Luxembourg Landline 5.9¢/min.
Luxembourg Luxembourg Mobile 56.9¢/min.
Country Descriptor Outbound Rate *
Macau Macau Landline 9.9¢/min.
Macau Macau Mobile 12.9¢/min.
Malaysia Malaysia Landline 5.9¢/min.
Malaysia Malaysia Mobile 6.9¢/min.
Malta Malta Landline 31.9¢/min.
Malta Malta Mobile 41.9¢/min.
Moldova Moldova Landline 16.9¢/min.
Moldova Moldova Mobile 29.9¢/min.
Monaco Monaco Landline 11.9¢/min.
Monaco Monaco Mobile 41.9¢/min.
Mongolia Mongolia Landline 24.9¢/min.
Mongolia Mongolia Mobile 49.9¢/min.
Montserrat Montserrat Landline 102.9¢/min.
Montserrat Montserrat Mobile 132.9¢/min.
Netherland Antilles Netherland Antilles Landline 29.9¢/min.
Netherland Antilles Netherland Antilles Mobile 39.9¢/min.
Netherlands Netherlands Landline 3.9¢/min.
Netherlands Netherlands Mobile 66.9¢/min.
New Zealand New Zealand Landline 3.9¢/min.
New Zealand New Zealand Mobile 59.9¢/min.
Nicaragua Nicaragua Landline 37.9¢/min.
Nicaragua Nicaragua Mobile 46.9¢/min.
Norway Norway Landline 3.9¢/min.
Norway Norway Mobile 39.9¢/min.
Panama Panama Landline 21.9¢/min.
Panama Panama Mobile 39.9¢/min.
Peru Peru Landline 15.9¢/min.
Peru Peru Mobile 54.9¢/min.
Peru Peru Rural 54.9¢/min.
Philippines Philippines Landline 34.9¢/min.
Philippines Philippines Mobile 49.9¢/min.
Poland Poland Landline 6.9¢/min.
Poland Poland Mobile 45.9¢/min.
Portugal Portugal Landline 5.9¢/min.
Portugal Portugal Mobile 56.9¢/min.
Romania Romania Landline 21.9¢/min.
Romania Romania Mobile 54.9¢/min.
Russia Russia Landline 9.9¢/min.
Russia Russia Mobile 15.9¢/min.
Country Descriptor Outbound Rate *
Saint Kitts & Nevis Saint Kitts & Nevis Landline 59.9¢/min.
Saint Kitts & Nevis Saint Kitts & Nevis Mobile 69.9¢/min.
Saint Lucia Saint Lucia Landline 59.9¢/min.
Saint Lucia Saint Lucia Mobile 69.9¢/min.
Saint Vincent & the Grenadines Saint Vincent & the Grenadines Landline 79.9¢/min.
Saint Vincent & the Grenadines Saint Vincent & the Grenadines Mobile 89.9¢/min.
Serbia & Montenegro Montenegro Landline 21.9¢/min.
Serbia & Montenegro Serbia Landline 21.9¢/min.
Serbia & Montenegro Serbia & Montenegro Mobile 54.9¢/min.
Singapore All 3.9¢/min.
Slovak Republic Slovakia Landline 12.9¢/min.
Slovak Republic Slovakia Mobile 46.9¢/min.
Slovenia Slovenia Landline 9.9¢/min.
Slovenia Slovenia Mobile 49.9¢/min.
Spain Spain Landline 3.9¢/min.
Spain Spain Mobile 52.9¢/min.
Sri Lanka Sri Lanka Landline 34.9¢/min.
Sri Lanka Sri Lanka Mobile 39.9¢/min.
Swaziland Swaziland Landline 39.9¢/min.
Swaziland Swaziland Mobile 49.9¢/min.
Sweden Sweden Landline 3.9¢/min.
Sweden Sweden Mobile 45.9¢/min.
Switzerland Switzerland Landline 3.9¢/min.
Switzerland Switzerland Mobile 64.9¢/min.
Taiwan Taiwan Landline 3.9¢/min.
Taiwan Taiwan Mobile 19.9¢/min.
Tajikistan Tajikistan Landline 39.9¢/min.
Tajikistan Tajikistan Mobile 44.9¢/min.
Thailand All 22.9¢/min.
Trinidad & Tobago Trinidad & Tobago Landline 92.9¢/min.
Trinidad & Tobago Trinidad & Tobago Mobile 102.9¢/min.
Turkey Turkey Landline 29.9¢/min.
Turkey Turkey Mobile 44.9¢/min.
Turkmenistan All 39.9¢/min.
Turks and Caicos Islands Turks and Caicos Islands Landline 69.9¢/min.
Turks and Caicos Islands Turks and Caicos Islands Mobile 79.9¢/min.
UK UK Landline 3.9¢/min.
UK UK Mobile 39.9¢/min.
Ukraine All 23.9¢/min.
Uruguay Uruguay Landline 24.9¢/min.
Uruguay Uruguay Mobile 59.9¢/min.
Uzbekistan Uzbekistan Landline 29.9¢/min.
Uzbekistan Uzbekistan Mobile 59.9¢/min.
Venezuela Venezuela Landline 12.9¢/min.
Venezuela Venezuela Mobile 49.9¢/min.
Yemen All 39.9¢/min.
Surcharges are in addition to regular plan minute charges.
* Rates are subject to change without notice.

Please note that:

  • Calls to and from the regions listed incur these charges in addition to your regular plan charges.
  • In the event that you receive a call from a number in one of the regions listed above, which is then forwarded by your Halloo system to another number in any of the regions region, you will be billed both for the “Outbound,” or forwarded leg of the call and for the “Inbound,” or calling leg of the call. Therefore, two rates will be applied per minute.

Pay Phone Surcharges

All calls placed from a pay phone to your toll-free number OR forwarded to a pay phone from your Halloo system incur a $1.00 per call surcharge. This charge is imposed by the owner of the pay phone and billed to you through us along with a small cost recovery fee.

Non-Call Completion:

Interstate/INTRAstate $0.10 per call
International $0.60 per call
NRC to be paid by Customer if Customer’s domestic and international Non-Call Completions exceed 10% of Customer’s Toll Free Usage.

80/20 Overflow surcharge: $0.04 per minute

If more than 20% of Minute Usage originates or terminates in access areas other than those operated by the following Local Exchange Carriers: Bell South, NYNEX (Verizon North), Bell Atlantic (Verizon South), Southwestern Bell Telephone, Ameritech, Qwest Communications, Cincinnati Bell Telephone, Southern New England Telephone (SNET) and Pacific Bell (collectively the “RBOCs”), Halloo will add a surcharge to all non-RBOC Customer calls in excess of the 20% threshold.
Please consult our our Terms of Service for additional detail, or contact Halloo Customer Care for answers to any questions.