Blocking Calls From a Hunt Group

You can block or accept calls from a Hunt Group in the My Halloo summary page. By blocking calls when you are unable to take calls, the system will automatically go to the next person in the rollover, speeding up the hunt process.

As shown above, the Summary page on the My Halloo website will list hunt groups to which you have been assigned. You can temporarily block calls from a particular group by choosing “Accept/Block” from the pulldown. In the example above, Barbara is accepting calls from the Support hunt group, but blocking calls from the Sales group.

As a default, all new members of a hunt group are blocked.