To change your service plan:
Note that in certain cases, your new plan may have significantly different features, and we may need to contact you in order to ensure that your system continues working the way you expect through the transition. If you request a change from a Solo to an Office plan, please make sure to check your email for a message from our support team!
You may also request a plan change by sending an email to firstname.lastname@example.org or calling us. If you choose this method, please be sure to:
You may change plans at any time during your billing cycle. You will receive a pro-rated credit for the unused portion of your existing rateplan for the current month and a prorated charge for the new plan.
Annual plans will not receive any refund of charges but can use a credit balance towards future charges..
Please see the Support section entitled Billing and Fees for more information.