Risk-Free Trial FAQs

How long does the risk-free trial last?

The risk-free trial lasts seven days from the day that you sign up for a Halloo Office plan. Thus, if you signed up on a Monday, the trial period would end the following Monday morning. You would be charged the first month's fees on the day that your account is activated. If you cancel within the trial period and you have used less than 30 minutes, then you will receive a full refund.

What do I have to do to continue my service beyond the risk-free trial?

Nothing. If you take no specific action, your credit card will be billed and your service will continue. If you should choose to cancel the service, and do so before the end of the risk-free trial period and you have used less than 30 minutes, then your credit card will be credited for the full amount of the monthly fee. However, you will still be charged if you go beyond the included 30 minutes.

How do I cancel the service and pay nothing for the risk-free trial?

If you cancel the service before the risk-free trial period is over, your credit card will be credited for the monthly fee charged, minus the cost of any calls above the included 30 minutes.

Why is my credit card being charged before the risk-free trial has ended?

When you sign up for the account, your credit card will be charged for the first month’s service fee, plus the signup fee. If you should cancel the service before the end of the risk-free period, you will receive a credit for the total amount charged, minus any calls beyond the 30 minutes. The reason your credit card is charged at the beginning of the trial period is so that your service can continue uninterrupted if you choose to continue the service.

Will I be charged for any calls during my risk-free trial?

It depends. If you cancel your service before the end of the risk-free trial period, your account will be credited for the signup fee, the first monthly fee, and the first 30 minutes of calls made. If you have made less than 30 minutes of calls, you will end up paying nothing. If you have made more than 30 minutes, but cancel before the end of the trial period, you will be billed at the per-minute rate of your plan. If you cancel after the trial period, you will have committed to the first month of regular service.