“There are a number of reason we love the Halloo service, but most of all we love the technical support and the ease of setting up new users. It’s simple for me to add an extension, or change an extension and once I send them their log-in, most all of our users have no problem setting up their message, greeting, forwarding calls, etc. The second feature which we find so helpful is the ability to change the menus and options for incoming calls. Simple, simple, simple and intuitive. Great service!” —Ralph Neumann, Inspire Creative, Inc.
Talk to Halloo…Call 1-888-238-3822 to discuss your needs with a Halloo communications consultant.
| See/Hear… |
| See and hear how Halloo business solutions have changed companies like yours! |
It depends...
You will really have to try it to see what works for you.
Fortunately, Halloo lets you add and remove agents at any time so you can get the plan right for you.
There are three things that matter for how many agents you need
Here is a table with some examples:
| Number of Calls (hourly) | 10 | 20 | 60 | 10 | 20 | 60 |
| Length of call | 240 sec | 240 sec | 240 sec | 360 sec | 360 sec | 360 sec |
| Wait Time | 20 sec | 20 sec | 20 sec | 20 sec | 20 sec | 20 sec |
| Meeting Target | 80% | 80% | 80% | 80% | 80% | 80% |
| Agents Needed | 2 | 3 | 7 | 3 | 4 | 9 |
| Simultaneous Calls | 4 | 5 | 9 | 5 | 6 | 12 |
If you have questions about other scenarios, please ask us by e-mail to [email protected] and we can add them.
The calculations are based on tables made by Erlang (Agner Krarup Erlang, 1878 - 1929, who was a Danish mathematician, statistician and engineer). He invented the fields of traffic engineering and queueing theory.
FlexCall Center Brochure 2008