FlexCall Center

The Web-Based Way to Increase Productivity and Decrease the Expense of Running Your Call Center

Halloo Communications FlexCall Center (previously known as FlexCall Manager™) eliminates the major obstacles and expenses involved in establishing, managing, and expanding the call center function for companies that require 4 or more active agents.

A full-featured, completely hosted solution that grows with you

All you need is your Internet browser. Installation is virtually instantaneous (and our support technicians are ready to guide you through the simple process). You never have any expensive hardware to purchase. There is no complicated software to download and no software upgrades to manage. Halloo manages upgrades, growth and capacity, so you never have to worry about maintenance costs or outgrowing your system.

Design or Reconfigure your call center the way you want, when you want

Set-up and operation of your call center can be done using either your browser or a telephone—we've taken the complication out of implementation. Being Web-based also allows you to rapidly form and manage your team regardless of location. The system routes calls efficiently to your agents at their own phone lines, wherever they may be. You can reconfigure, monitor, and manage your team on-the-fly from anywhere—all you need is an Internet connection.

Simple to use

This is no repackaged, off-the-shelf product. Halloo Communications has built this industry-leading solution from the ground up. We have drawn on the experiences of thousands of users to provide a Rich Internet Application and intuitive user interface that sets a new standard in the industry for ease of use.

Rock solid reliability

FlexCall Center™ is designed to provide the highest level of reliability in the industry. The application is built on top of the industry's most reliable software platforms. We're tied into the major tier-1 networks and offer triple redundancy by running at multiple data centers. In addition, our technicians monitor the system 24/7 to anticipate and handle any issues that could potentially arise—assuring maximum up-time.

See for yourself

The best way to fully appreciate the ease of use, flexibility of administration, and freedom from the hassles or expenses associated with a traditional call center, is to experience a demo and see for yourself.

Plans start at $199.95 per month for one supervisor and three agent seats, three queues, and two mailboxes. The basic plan includes 1,000 prepaid plan minutes (usable from and to the 48 US states). Additional agent seats are available for $19.95 per month and supervisor seats are $24.95 per month. Out-of-plan minutes are 3.9 cents per minute. All call center plans have a $150 setup fee. Changes to your plan may incur a change fee.

Contact the Halloo Service Center to speak with one of our advisors for more information, a personal demo, and a customized quote on the low monthly cost.

Learn more

To learn more about the capabilities of FlexCall Center, please visit our Support pages to read about a Typical Call Center.

FlexCall Center Features

• Toll-Free Number	• Find-me, Follow-me
• Call Hold and Transfer	• Instant Conferencing
• Enhanced Voicemail	• Mobile Voicemail
• Call Control Panel	• Click to Call
• IM Notification	• My Halloo Management
• Fax Receive (optional)	• Multiple Extensions (Hosted PBX)
• Auto Attendant	• Hunt Groups (Telephone Rollover)
• Call Recording	• Meet-Me Conferences (Optional)
• Professional Recordings	• Hold Queues
• Intelligent Call Routing (ACD)	• Live Agent Console
• Screen Pops	• Reporting & Analytics