FlexCall Center

The Web-Based Way to Increase Productivity and Decrease the Expense of Running Your Call Center

Halloo Communications FlexCall Center eliminates the major obstacles and expenses involved in establishing, managing, and expanding the call center function for companies that require 4 or more active agents.

It is easy to get started with FlexCall Center. You can sign up for a regular Halloo Virtual Office Plan and upgrade at any time. For the virtual office plans see here.

The FlexCall Center plan includes the following:

Feature	FlexCall Center Base Plan
Monthly	$19995
Setup	$150
Included Minutes*	1000
Additional Minutes*	3.9¢
Agents Seats Incl.	3
Supervisor Seats Incl.	1
Multiple Extensions	100
Toll-Free Number	YES
Auto Attendant	YES
Dial-by-Name Dir.	YES
Dial-by-Extension Dir.	YES
Dial-by-Address Dir.	YES
Instant Conferencing	YES
Call Hold and Transfer	YES
Call Control Panel	YES
Click-to-call	YES
Find-me, Follow-me	YES
Voicemail to Email	YES
Mobile Voicemail	YES
Portable Number	YES
Call Recording   (monthly per ext.)	$4.95
Fax Receive**	YES
Portable Number	YES
Additional Fax Number (monthly)	$4.95
Meet-Me Conference   (monthly)	$4.95 + usage
Audio Storage	240 min. (113 MB)
Support	Web Email Phone
	Sign Up for Virtual Office then Upgrade
* No double billing! You don’t pay twice for forwarded calls. Other companies charge you once for the call to the 800 number, and then once again for the call to the final number. ** First Fax Number included! You will receive the first fax number free with any Office plan as a promotion. This promotion may be removed from new signups at any time. Additional fax numbers may be subject to a monthly fee. Usage is billed per page for all fax numbers.

Sign up for an Office plan to configure your Auto Attendant and create user extensions. When you are ready you can convert to a FlexCall Center plan and change your users to agents.

A full-featured, completely hosted solution that grows with you

All you need is your Internet browser. Installation is virtually instantaneous (and our support technicians are ready to guide you through the simple process). You never have any expensive hardware to purchase. There is no complicated software to download and no software upgrades to manage. Halloo manages upgrades, growth and capacity, so you never have to worry about maintenance costs or outgrowing your system.

Design or reconfigure your call center the way you want, when you want

Set-up and operation of your call center can be done using either your browser or a telephone—we've taken the complication out of implementation. Being Web-based also allows you to rapidly form and manage your team regardless of location. The system routes calls efficiently to your agents at their own phone lines, wherever they may be. You can reconfigure, monitor, and manage your team on-the-fly from anywhere—all you need is an Internet connection.

Simple to use

This is no repackaged, off-the-shelf product. Halloo Communications has built this industry-leading solution from the ground up. We have drawn on the experiences of thousands of users to provide a Rich Internet Application and intuitive user interface that sets a new standard in the industry for ease of use.

Rock solid reliability

FlexCall Center™ is designed to provide the highest level of reliability in the industry. The application is built on top of the industry's most reliable software platforms. We're tied into the major tier-1 networks and offer triple redundancy by running at multiple data centers. In addition, our technicians monitor the system 24/7 to anticipate and handle any issues that could potentially arise—assuring maximum up-time.

See for yourself

The best way to fully appreciate the ease of use, flexibility of administration, and freedom from the hassles or expenses associated with a traditional call center, is to experience a demo and see for yourself.

Plans start at $199.95 per month for one supervisor and three agent seats, three queues, and two mailboxes. The basic plan includes 1,000 prepaid plan minutes (usable from and to the 48 US states). Additional agent seats are available for $19.95 per month and supervisor seats are $24.95 per month. Out-of-plan minutes are 3.9 cents per minute. All call center plans have a $150 setup fee. Changes to your plan may incur a change fee.

Contact the Halloo Service Center to speak with one of our advisors for more information, a personal demo, and a customized quote on the low monthly cost.

Learn more

To learn more about the capabilities of FlexCall Center, please visit our Support pages to read about a Typical Call Center.

FlexCall Center Features

• Toll-Free Number	• Find-me, Follow-me
• Call Hold and Transfer	• Instant Conferencing
• Enhanced Voicemail	• Mobile Voicemail
• Call Control Panel	• Click to Call
• IM Notification	• My Halloo Management
• Fax Receive (optional)	• Multiple Extensions (Hosted PBX)
• Auto Attendant	• Hunt Groups (Telephone Rollover)
• Call Recording	• Meet-Me Conferences (Optional)
• Professional Recordings	• Hold Queues
• Intelligent Call Routing (ACD)	• Live Agent Console
• Screen Pops	• Reporting & Analytics