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IM Notification

With a Jabber standard IM client, you can receive “popup” Caller-ID notifications for incoming calls to your Halloo number. You will be able to see the phone number of the caller, and have the option to route the call directly to the next agent or your voicemail box.

With IM Notification, you get real-time notification of calls to your Halloo number. As long as you have Internet connectivity, you will be able to monitor your calls, and take appropriate action. Your callers never know if they have been re-routed, or that you have chosen to send them straight to voicemail. IM Notification gives you the flexibility to take calls when it’s convenient for you.

This feature is available with the following Halloo Plans:

	Feature: Halloo WebCall Halloo Solo Halloo Office FlexCall Center IM Notification