A good auto attendant routes your callers through to the right department or information quickly. Do's and Don'ts for good menu design and great caller experience.
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Wow, great example!
Your Attendant can be set up to ask callers to enter any sequence of numbers (or letters!) to direct them to various places. Did you first set up each dispatch office as a User Extension? That's step 1.
Make sure you note somewhere what numbers make up each Airport Code spelling. (Example, Los Angeles > LAX > 529)
In your greeting menu, create a keypress event for each Airport Code spelling, that transfers to the appropriate dispatch extension you already created in step 1.
keypress 529 > Transfer to extension 25 "LAXdispatch"
keypress 732 > Transfer to extension 81 "SEAdispatch"
You can check this link in Support Articles to view screen shots:
**REMEMBER!!** This customization is NOT limited to airport codes and (I'm presuming) limousines. We have Halloo customers that use this EXACT Model for other industries, such as:
* Restaurant Directories
* State Government Agencies (with multiple county offices)
* Real Estate Listing Services & MLS Directories
Thanks. I have set it up and it seems to work like a charm.
It seems that some callers get my dial-by-extension directory. I think this is happening for YTO, YUL, and YVR. Is there something special about these?
Great question! I would contact Halloo Support for that one - the system is designed to make any keypress that jumps to DBE directory un-removable. You'll probably want to ask for their help in changing the DBE trigger from  to something else, like the [*] or [#] key. The "w,x,y,z" airports should all work after that.
FYI - Here's why they keep the system from allowing you to remove your connection to the DBE directory:
http://www.halloo.com/Support/Quick%20R ... by%20Phone
It seems that the system recognizes the dial-by-name menu before it recognizes the airport codes.
Is it true that it matches the first (shortest) string and ignores the rest?
I have fixed it by moving all the airport key press events to a different menu. In my main menu I now ask callers to enter "1" to search by airport code. Much nicer setup.
Anyway, I was just wondering about the matching above.
5 posts • Page 1 of 1
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