Small Law Firm Never Misses a Call

Ari Law attorneys focus on small business, litigation, intellectual property, contract and defense. Located in the financial district of San Francisco, they serve the entire Bay area as well as numerous other locations, including China.

Ali Aalaei, the Principal of the firm, noticed a discrepancy between the number of calls directed to the firm by a referral agency and the number of calls that the firm was registering. The referral agency indicated that they were missing three to five calls a week. Mr. Aalaei and his colleagues were shocked by the realization that they were losing potential business. This prompted further investigation into the customer experience of a caller to the firm. Continue reading

Disaster Planning: Include Your Virtual Phone System

Sadly, unexpected disasters can strike your area and business in numerous ways. While there’s no way to completely prepare for every type of disaster, having contingency plans and needed tools readily available can help you navigate through tough times.

Part of a disaster plan should address how you’ll communicate with your customers, clients, and employees. It may not be feasible to individually call each member of your team or expect team members to have access to their normal work environment. Instead, you may need to set up a communication system that can be accessed by employees once they reach safety. Including a virtual phone system with automated attendant, call forwarding, and hunt group features into your disaster plan can minimize service disruptions. Continue reading

Review: Hunt Groups for Your Small Business

Okay, not many people these days are listening to their voicemails. The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day from erasing every voicemail left on that day! How’s that for efficiency? Still, if you’re a small-business entrepreneur, you need to make sure you’re in contact with your clients. And that, unfortunately, means keeping an eye (actually an ear) on your messages. It’s absolutely crucial.

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How come no one leaves voicemail anymore?

An interesting article in the New York Times titled “You have voicemail. Do you care?” shows that up to 70% potential customers don’t leave voicemails anymore. Why?

The article suggests that even amongst the older population, consumers have become accustomed to ‘instant gratification’ features such as SMS text or even e-mail.

It’s even more compelling that at a couple of dollars per answered call, on demand answering services (can I plug Halloo’s Live Answering Service here?) make ROI sense. It’s not just about better customer service anymore, it’s about making sure you don’t lose your customers to voicemail.

On Demand Cloud based Live Human Answering Service Prices

I'll check my voicemail later...

 

 

 

Halloo Hints: Set Up Your New Solo or WebCall Account

Follow these simple steps in order to set up your new Halloo account. You must have your Account-ID, Username, and PIN handy in order to sign in to My.Halloo.Com. If you are unsure of this information, please visit My Halloo and click on “Sign-in help” to retrieve your PIN.

  1. Sign in to My Halloo as yourself.
  2. Set up your General preferences so that the Halloo system knows how to send you email and page you.
  3. Set up your Call Forwarding preferences so that the Halloo system knows how to reach you.
  4. Set up your Voicemail Greeting and preferences next, so that your callers can leave you messages.

Halloo Hints: Audio Recording

Q: I’m trying to get that record audio thing to work and call me but it is not working. Can you check it and let me know if I’m doing something wrong?

A: You need to set up your forwarding numbers first so that the system knows where to call you. Sign in to My.Halloo.Com, and click on “User Settings”.

Then click the “Forwarding” tab to set up your phone numbers. Enter at least one number here and click “Save Changes”.

Next click “Voicemail” and then “Record”. You will now see your new forwarding number(s) displayed in the “Location” menu.

The Importance of Voicemail Retrieval on a Legacy PBX

Using Voicemail on a Legacy PBXBeing small business owners, we go through the joys – and pains – of growth. In 2005 my little start-up (not associated with Halloo) had finally had enough financial resources to make some administrative hires and move into a “real” office. It was a transitional time for technology companies and for many small businesses leasing property at the time, the dot com bust had left a lot of well-furnished offices around the San Francisco bay Area – many of them with legacy furniture, cubicles and even office phone systems.

Like most office phone systems that were inherited as part of a new lease (in our case, sub-lease) we had little to no clue how to operate our Punch-Key PBX system other than to dial out and receive calls. Oft was heard the famous phrase,

“How do I transfer a call on this again?”

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How long are sales leads good for?

Study shows that if you get a customer voicemail, you better call them back – fast.

A study conducted by Insidesales.com and MIT Lead Response Management indicates that response time is critical for the success of closing a sale. While the differentiation between B2B and B2C is clear, the overall trend is still startling for both types of sales. The sales leads call-back time study shows a lot of interesting stats and graphs, but the upshot of them is that –

Virtual Response Time

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