“Ghostbusters, whattaya want?!”
Anybody who has seen Ghostbusters remembers this line by Janine (Annie Potts,) the receptionist to the aforementioned spook seekers. It’s a funny line not only for the sarcastic delivery, but also because a receptionist would never answer a phone this way. At least, not if she wanted to keep her job. Continue reading
Voicemail is an important part of your business and your sales staff should think of it as one of their top priorities. However, some people treat voicemail as the last thing they check when going to work each day which can mean that their voice customers might not even get a call back.
You need to sit down with your sales team and tell them to check voicemail first each day as the lead is already at least a day old. In addition, make sure they don’t make these common mistakes. Continue reading
Are you wondering how to distinguish between a queue and a hunt group? It might help to start with the basics behind how both work. Continue reading
You can manage your Halloo account using your mobile phone’s web browser. It’s all located at halloo.mobi. Through halloo.mobi, you will have access to your:
- Voice messages — Listen to your messages without having to dial in to your account. Return calls and delete old messages with point and click simplicity!
- Forwarding number — Update your current find-me, follow-me setting so that you don’t miss any important calls.
- Contacts — Access and search your Halloo contacts database. Managing your contacts on Halloo allows you to store hundreds, even thousands of contacts easily and conveniently. Continue reading
ABC Bonding* has created a “virtual franchise” bail bond operation. Without increasing human resources, ABC now serves multiple counties, seamlessly and efficiently. ABC previously used a call answering service which it shared with its competition. However, the call transfer process along with the number of message inaccuracies was progressively choking its growth, and keeping ABC from getting ahead in the marketplace. Continue reading
The single most important principle to keep in mind when you are ready to invest in any new technology is its strategic importance to your business mission. As business owners, you’ll only want to acquire technology that helps you:
- Impress your customers;
- Control your costs; and,
- Support your longer-term strategic objectives. Continue reading
Do you feel like your personal time is being encroached on by your work? With the increase in mobile technology, the separation between work and home has become even less distinct. Continue reading
Every growing business experiences the following scenario at some point:
A new advertisement or marketing campaign generates attention and more potential customers start calling, causing the business owner and staff to spend significantly more time on the phone taking orders or answering questions.
An increase in calls can often overwhelm small- and even mid-sized businesses as they try to qualify new leads, or answer general inquiries while still trying to maintain service quality elsewhere. Some hire additional staff, while others rely on the phone company to provide additional lines to manage the workload – but these options carry significantly greater cost than automating inbound calls. Continue reading
Ari Law attorneys focus on small business, litigation, intellectual property, contract and defense. Located in the financial district of San Francisco, they serve the entire Bay area as well as numerous other locations, including China.
Ali Aalaei, the Principal of the firm, noticed a discrepancy between the number of calls directed to the firm by a referral agency and the number of calls that the firm was registering. The referral agency indicated that they were missing three to five calls a week. Mr. Aalaei and his colleagues were shocked by the realization that they were losing potential business. This prompted further investigation into the customer experience of a caller to the firm. Continue reading
Sadly, unexpected disasters can strike your area and business in numerous ways. While there’s no way to completely prepare for every type of disaster, having contingency plans and needed tools readily available can help you navigate through tough times.
Part of a disaster plan should address how you’ll communicate with your customers, clients, and employees. It may not be feasible to individually call each member of your team or expect team members to have access to their normal work environment. Instead, you may need to set up a communication system that can be accessed by employees once they reach safety. Including a virtual phone system with automated attendant, call forwarding, and hunt group features into your disaster plan can minimize service disruptions. Continue reading