Meet the Grand Prize Winner of our Halloo contest! We asked the question, “How do you use Halloo in your business?” Jim Czekner, Founder of Meta Section, LLC, submitted this entry:
“Meta Section is our second company using Halloo. The first company was sold to a technology services vendor a few years ago. Keeping everything virtual with companies like Halloo, Amazon Web Services, and other cloud services affords us great flexibility and portability. Continue reading
What does your company do when a customer doesn’t want to leave a message? Losing potential touch points with customers can come with a high cost. By using features included in a cloud phone system, you can overcome some of the barriers keeping you from communicating with your customers.
According to recent studies, nearly 4 out of 5 people calling into a small business who get voice mail do not leave a message. And it’s likely that this trend will only increase in the era of text and instant messaging features built into smart-phones.
An interesting article in the New York Times titled “You have voicemail. Do you care?” shows that up to 70% potential customers don’t leave voicemails anymore. Why?
The article suggests that even amongst the older population, consumers have become accustomed to ‘instant gratification’ features such as SMS text or even e-mail.
It’s even more compelling that at a couple of dollars per answered call, on demand answering services (can I plug Halloo’s Live Answering Service here?) make ROI sense. It’s not just about better customer service anymore, it’s about making sure you don’t lose your customers to voicemail.
Q: I’m trying to get that record audio thing to work and call me but it is not working. Can you check it and let me know if I’m doing something wrong?
A: You need to set up your forwarding numbers first so that the system knows where to call you. Sign in to My.Halloo.Com, and click on “User Settings”.
Then click the “Forwarding” tab to set up your phone numbers. Enter at least one number here and click “Save Changes”.
Next click “Voicemail” and then “Record”. You will now see your new forwarding number(s) displayed in the “Location” menu.
Being small business owners, we go through the joys – and pains – of growth. In 2005 my little start-up (not associated with Halloo) had finally had enough financial resources to make some administrative hires and move into a “real” office. It was a transitional time for technology companies and for many small businesses leasing property at the time, the dot com bust had left a lot of well-furnished offices around the San Francisco bay Area – many of them with legacy furniture, cubicles and even office phone systems.
Like most office phone systems that were inherited as part of a new lease (in our case, sub-lease) we had little to no clue how to operate our Punch-Key PBX system other than to dial out and receive calls. Oft was heard the famous phrase,
“How do I transfer a call on this again?”
Study shows that if you get a customer voicemail, you better call them back – fast.
A study conducted by Insidesales.com and MIT Lead Response Management indicates that response time is critical for the success of closing a sale. While the differentiation between B2B and B2C is clear, the overall trend is still startling for both types of sales. The sales leads call-back time study shows a lot of interesting stats and graphs, but the upshot of them is that -