Ari Law attorneys focus on small business, litigation, intellectual property, contract and defense. Located in the financial district of San Francisco, they serve the entire Bay area as well as numerous other locations, including China.
Ali Aalaei, the Principal of the firm, noticed a discrepancy between the number of calls directed to the firm by a referral agency and the number of calls that the firm was registering. The referral agency indicated that they were missing three to five calls a week. Mr. Aalaei and his colleagues were shocked by the realization that they were losing potential business. This prompted further investigation into the customer experience of a caller to the firm. Continue reading
Getting in touch with a “real” person at some companies is getting more and more difficult. Numerous companies, particularly those that are primarily web-based such as Microsoft, Google, or Amazon, make it nearly impossible to find a phone number for a customer service line. In part, this transition is due to increased Internet access by consumers. With more customers online, companies have an easier time directing customer service questions to forums or frequently asked question pages. But, is this increasingly popular tactic the right choice for your business?
What does your company do when a customer doesn’t want to leave a message? Losing potential touch points with customers can come with a high cost. By using features included in a cloud phone system, you can overcome some of the barriers keeping you from communicating with your customers.
According to recent studies, nearly 4 out of 5 people calling into a small business who get voice mail do not leave a message. And it’s likely that this trend will only increase in the era of text and instant messaging features built into smart-phones.