In a recent interview published by bestreviews.net, Halloo’s CEO, Jim Li was asked, “Which tips would you like to give to small businesses to improve their phone calls, other than using a VoIP of course?” His response was “Small businesses should think more about the cost of missing calls. According to a Fortune Magazine study, 80% of callers to businesses hang up when hearing voice mail. Considering the expense that most companies invest in marketing and convincing would be customers to pick up the phone, dropping the ball at the goal line is especially tragic. We introduced the Halloo Receptionist service as an optional feature to help our customers ensure that their important calls get answered by a live agent, 24x7x365. Staffing for that level of service is well beyond the means of most SMBs. Rolling over to a professional 24×7 call center reduces abandoned calls and makes a small business appear larger. This increases confidence and customer satisfaction.” Continue reading
Wondering if Halloo’s Live Receptionist services are worthwhile? The answer is yes. Mainly because it’s important not to miss calls.
- 55% of customer callers to small businesses do not leave a message.
- The average small business misses approximately 14 calls per week.
- 12.5% of missed calls are actually lost potential sales.
Ari Law attorneys focus on small business, litigation, intellectual property, contract and defense. Located in the financial district of San Francisco, they serve the entire Bay area as well as numerous other locations, including China.
Ali Aalaei, the Principal of the firm, noticed a discrepancy between the number of calls directed to the firm by a referral agency and the number of calls that the firm was registering. The referral agency indicated that they were missing three to five calls a week. Mr. Aalaei and his colleagues were shocked by the realization that they were losing potential business. This prompted further investigation into the customer experience of a caller to the firm. Continue reading
Getting in touch with a “real” person at some companies is getting more and more difficult. Numerous companies, particularly those that are primarily web-based such as Microsoft, Google, or Amazon, make it nearly impossible to find a phone number for a customer service line. In part, this transition is due to increased Internet access by consumers. With more customers online, companies have an easier time directing customer service questions to forums or frequently asked question pages. But, is this increasingly popular tactic the right choice for your business?
What does your company do when a customer doesn’t want to leave a message? Losing potential touch points with customers can come with a high cost. By using features included in a cloud phone system, you can overcome some of the barriers keeping you from communicating with your customers.
According to recent studies, nearly 4 out of 5 people calling into a small business who get voice mail do not leave a message. And it’s likely that this trend will only increase in the era of text and instant messaging features built into smart-phones.