Small Law Firm Never Misses a Call

Ari Law attorneys focus on small business, litigation, intellectual property, contract and defense. Located in the financial district of San Francisco, they serve the entire Bay area as well as numerous other locations, including China.

Ali Aalaei, the Principal of the firm, noticed a discrepancy between the number of calls directed to the firm by a referral agency and the number of calls that the firm was registering. The referral agency indicated that they were missing three to five calls a week. Mr. Aalaei and his colleagues were shocked by the realization that they were losing potential business. This prompted further investigation into the customer experience of a caller to the firm. Continue reading

Boost Customer Loyalty with Resolution

Sally wants to return a shirt that doesn’t fit. She calls your company during her lunch break (which also happens to be yours) and is greeted by your generic voice mail. Sally lacks the patience to wait for the option directing her to the returns department, so she hangs up.

Customers that have to repeatedly call to find answers get frustrated, particularly if they have a simple need, such as a mailing address or hours of operation. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings.

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