We’re thrilled to announce the addition of live call and chat controls to My Halloo. You will be able to receive and place calls directly through your browser using the build-in audio of your laptop or device.
Get the most out of Halloo hunt groups with skills-based routing. Add groups based on additional skills within your company, such as language skills or product skills.
When an incoming call to your call center cannot connect to the teammate available, your virtual phone system will try the most suitable agent with the same skill set instead of trying the next agent in line.
Are you wondering how to distinguish between a queue and a hunt group? It might help to start with the basics behind how both work. Continue reading
Sadly, unexpected disasters can strike your area and business in numerous ways. While there’s no way to completely prepare for every type of disaster, having contingency plans and needed tools readily available can help you navigate through tough times.
Part of a disaster plan should address how you’ll communicate with your customers, clients, and employees. It may not be feasible to individually call each member of your team or expect team members to have access to their normal work environment. Instead, you may need to set up a communication system that can be accessed by employees once they reach safety. Including a virtual phone system with automated attendant, call forwarding, and hunt group features into your disaster plan can minimize service disruptions. Continue reading
Are your customers getting frustrated and hanging up before leaving a message or listening to the options? Your company’s auto answer features might be driving them away.
Mistake
Often, small business owners set up their auto attendant with options like: Press [1] for Suzy, the President, Press [2] for Mike in Marketing, Press [3] for Mary in Accounting…Press [43] for Jake.
Okay, not many people these days are listening to their voicemails. The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day from erasing every voicemail left on that day! How’s that for efficiency? Still, if you’re a small-business entrepreneur, you need to make sure you’re in contact with your clients. And that, unfortunately, means keeping an eye (actually an ear) on your messages. It’s absolutely crucial.
Study shows that if you get a customer voicemail, you better call them back – fast.
A study conducted by Insidesales.com and MIT Lead Response Management indicates that response time is critical for the success of closing a sale. While the differentiation between B2B and B2C is clear, the overall trend is still startling for both types of sales. The sales leads call-back time study shows a lot of interesting stats and graphs, but the upshot of them is that –
