One of our clients, Jennifer, called with a problem. Jennifer has an outdoor living catalog which allows customers to order items via her website, or call in orders, if they’d prefer. She has several part-time employees that answer calls and take order information via the phone. Sally noticed an increase in returned shipments due to incorrect addresses over the last several months. She wanted to investigate this dilemma and wondered if Halloo’s virtual phone system could help. Continue reading
How can call recording help your small business?
- Increase customer satisfaction – Recording calls will allow you to reward exceptional customer service. It also provides the opportunity to diffuse customer issues before they escalate.
- Provide training material – Examples of good, bad, and unusual calls can be shared during training sessions with new employees as well as during team meetings.
- Increase accuracy – One of the primary areas for errors is in documenting information that is conveyed via the phone. With the call recorded, team members can review shipping information and order quantities before submitting final order requests. Continue reading