4 Key Trends in Communication

There are multiple trends in communication that are expected to grow throughout 2014.

1. More businesses will incorporate or deepen their integration with the cloud.

The flexibility that the cloud offers companies will drive new product and service offerings. Because of this integration with the cloud, the purpose and role of IT departments within organizations will shift. Continue reading

Why Do Customers Stop Buying?

Imagine that you call a company about a recently purchased service subscription. When you can’t solve the activation problems on your own, you decide to call the 800 customer service phone number. The answering message greets you with a welcome and then states “Your call is important to us. Please hold.”  After waiting on hold for more than 10 minutes, you are connected with a customer service agent. That agent doesn’t know how to solve your problem and transfers you to another department. Your on-hold time starts all over again. Once you repeat all of your information and problem history again to the new agent, you are suddenly disconnected from the call. Continue reading

Avert Disaster with Business Continuity Planning

The recent snowstorms along the east coast have been particularly detrimental to “normal” life. Numerous businesses have been adversely affected. It’s times like these that having remote operations capability becomes all the more important, and cloud-based telephony is a great way to get there. Continue reading

Have Your Phone Needs Changed?

Have you considered your phone needs lately? Perhaps you continually approach your minute limit or need additional user extensions. Or, your business could be at the point where adding a local or toll free number could really help your marketing and search optimization efforts. If you have encountered any of these growing pains, perhaps it’s time to upgrade your phone services. Continue reading