Have Your Phone Needs Changed?

Have you considered your phone needs lately? Perhaps you continually approach your minute limit or need additional user extensions. Or, your business could be at the point where adding a local or toll free number could really help your marketing and search optimization efforts. If you have encountered any of these growing pains, perhaps it’s time to upgrade your phone services. Continue reading

Goal Setting and Happiness for 2014!

It’s that time of year where we reflect on what has passed and set new personal and professional goals. While many of you may commit to the goals that you set, numerous others will let them go without being fulfilled. Make 2014 a different type of year! Let’s build on the connection between goal setting and happiness. Continue reading

Are Your Customers Really #1?

Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait filled with very loud on-hold music, commercials, and gratitude for your patience as you continue to hold. In reality, although the words indicate the importance of the customer, it’s not at all how the customer feels. Continue reading

First Call Resolution Tips for Happier Customers

Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading