Goal Setting and Happiness for 2014!

It’s that time of year where we reflect on what has passed and set new personal and professional goals. While many of you may commit to the goals that you set, numerous others will let them go without being fulfilled. Make 2014 a different type of year! Let’s build on the connection between goal setting and happiness. Continue reading

Are Your Customers Really #1?

Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait filled with very loud on-hold music, commercials, and gratitude for your patience as you continue to hold. In reality, although the words indicate the importance of the customer, it’s not at all how the customer feels. Continue reading

First Call Resolution Tips for Happier Customers

Are you providing customers with the information they need the first time they contact your company? Customers that have to call back to find answers get frustrated. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings. Continue reading

Boost Your Business Image

As a business, the communication and image presented by your organization, creates the first impression. Since the window of opportunity to convey a positive first impression is very short, it’s important to ensure your business image is one that will attract customers and distinguish your company from the competition. Continue reading

Streamlining Business Processes with the Cloud

According to Ask.com, streamlining is defined as the process of simplifying or limiting the number of steps in any process to decrease its complexity. Streamlining processes helps one to save time, money and improve regulatory compliance. Services in the cloud help you do this. Continue reading

The Business Benefits of Gratitude

Gratitude is powerful. Individuals who express gratitude tend to be more optimistic, experience better health, and even have longer life spans.  Gratitude, as defined by Meriam-Webster, is a “feeling of appreciation or thanks.” Gratitude tends to benefit all parties involved too! For example, according to Dr. Charles D. Kerns, the expression of gratitude in the workplace can impact job satisfaction, loyalty, and organizational citizenship while reducing employee turnover and increasing profitability and productivity. Continue reading

Is Caller ID Telling You the Truth?

The display on your caller ID may not be telling the whole truth. Some individuals and organizations spoof the information that displays on caller ID. When this happens, the recipient of the call believes the call originated from a different person or place than it actually did. This intent of this type of action is often malicious. For example, this technique has been used by some private investigators and political campaigns to lure individuals into thinking the call is coming from a more trusted source. Continue reading