Halloo Hint: Meet-Me Conferences

Need to chat with your team and your clients at the same time? Halloo’s Meet-Me Conferencing provides an easy and professional solution!

Meet-Me Conferences permit you to organize call-in meetings for larger groups. These conference sessions are scheduled in advance. Attendees phone in to your private conference telephone number and provide a conference ID code to enter. A Meet-Me Conference Extension must be added to your Halloo service plan in order to use this feature. Continue reading

Halloo for Google Apps

Did you know that Halloo’s virtual phone system is part of Google Marketplace? Millions of businesses run their email and calendaring on the popular Google platform, and now with Halloo for Google Apps, business phone functionality can be seamlessly added. With this feature, users will be able to import their existing users and groups directly into Halloo for fast setup, and enjoy the convenience of single sign on (SSO) directly from Gmail into My Halloo. Continue reading

Securing the Cloud

Type “secure” and “cloud” into Google and watch the results roll in. This is a hot topic right now, and it is because so many people misunderstand what the cloud is and how to use it safely. One of the best ways to think about the cloud is to envision it as a hard drive that is not in the room with you. You can put anything you want on it and even run programs from it. All you need is Internet access and you can retrieve your data from the cloud. Continue reading

5 Tips to Overcome Phone Communication Barriers

With fewer conversations taking place face-to-face, it can be difficult to overcome the barriers to communication. In articles, you’ll often see the following research outcome – only 7% of the way our messages are received have to do with the words we choose. The remaining mix depends on tonality (38%) and body language (55%). As we deal with others remotely, such as via phone, how can we ensure effective communication when we can’t be seen? Continue reading

Halloo Hint: Integrated Call Recording

One of our clients, Jennifer, called with a problem. Jennifer has an outdoor living catalog which allows customers to order items via her website, or call in orders, if they’d prefer. She has several part-time employees that answer calls and take order information via the phone. Sally noticed an increase in returned shipments due to incorrect addresses over the last several months. She wanted to investigate this dilemma and wondered if Halloo’s virtual phone system could help. Continue reading

10 Actionable Ways Call Recording Can Help Your Small Business

How can call recording help your small business?

  1. Increase customer satisfaction – Recording calls will allow you to reward exceptional customer service. It also provides the opportunity to diffuse customer issues before they escalate.
  2. Provide training material – Examples of good, bad, and unusual calls can be shared during training sessions with new employees as well as during team meetings.
  3. Increase accuracy – One of the primary areas for errors is in documenting information that is conveyed via the phone. With the call recorded, team members can review shipping information and order quantities before submitting final order requests. Continue reading