It’s a busy day in the Congo and especially for auto attendants and call centers alike. But one thing’s for sure.. All the bananas are gone! Get Tarzan here, stat, for an emergency restock. Potassium is necessary, you know? Of … Continue reading
When I was a geek kid growing up my friends and I would experiment with VoIP phones like the early PingTels and program them to do all sorts of things we would now take for granted as standard PBX features. … Continue reading
Clever, huh? That’s what IVR stands for, for me — Invaluable Viable Resource. No, really, it actually means “Interactive Voice Response.” What the heck do I know, right? Hopefully, a lot — as this particular article’s going to tell you … Continue reading
A business litigation and IP firm based in downtown San Francisco, the ARI Law Group firm was using a dedicated in-building receptionist and a punch-key PBX system to communicate with clients. In a recent call with an attorney directory service, … Continue reading
Last week, Wisconsin Governor Scott Walker had a very candid phone conversation with right-wing billionaire David Koch – or so he thought. The journalist responsible for the prank call shared a recording of the chat and pundits didn’t hesitate to … Continue reading
Q: I need to change my billing information. How do I go about taking care of that? A: You can change your payment information under the My Account tab on your.My Halloo dashboard. Have other customer support questions? Feel free … Continue reading
Not having a call transfer feature makes your business look untrustworthy. As a small business owner myself, I’ve gone from the picnic table as a conference room to taking venture capital. In the early days, it’s common to take customer … Continue reading
