It’s getting to the point where mobile payment systems are all starting to run together. PayPal, Square and the like are all offering that same combination of dongle and software to make credit cards incredibly easy. But Flint Mobile Pay is looking to change things by removing one component many regard as necessary.
Small business marketing and communications technology blog
Did you read the story about the record breaking 8 hour phone call a Zappos customer service representative endured? Well, good for her. Most of us would never hang out on the phone that long with anyone – even our best friend – but that’s just how Zappos rolls.
What’s more incredible? Zappos had their own social phone systems designed and integrated in order to give folks the very best customer service. Why?
Social phone systems work. By bringing together a hefty dose of personalization into your customer service, your business prospers. And the concept is so simple anyone can do it. In fact, Halloo communications offers the same phone systems being used by Zappos.
Here’s how it works: Your siloed database of calls gets matched with your customers to produce upclose, personal results. In lieu of a complicated CRM, customer service reps see icons of clients alongside specific notes of when they called and who they spoke to. They automatically flood into the system every time someone calls.
The system focuses on making it easier for everyone in the chain (i.e. all call takers and managers) to see who called, who spoke to them, when they called back and what actions were taken to resolve their issues. When you combine all the easy to use features, the social phone system takes out most of the human error and guess work that traditional phone systems use.
Zappos didn’t just create their own social phone system, they revolutionized the way customer service works for businesses. For example, instead of managing time per call they manage total call time (i.e. how much time sales representatives spend taking calls.)
By refocusing their service on the satisfaction of the customer and resolving their complaints instead of the amount of production of each worker, they were able to revolutionize how satisfied people were. Do you want even more good news?
Zappos rarely lowers their prices. Nor do they offer crazy deals and discounts. They simply give the very best customers service and abide by their own set of company ethics. If you’re considering how you can really make a difference to your customers, consider doing what Zappos does and using a social phone system. Call Halloo today for details.
While GPS software is highly valuable in a variety of situations, in many cases, it needs an online connection to make the most of it. Galileo Offline Maps, meanwhile, looks to improve on that vulnerability by offering many of its services without connectivity.
When was the last time you surveyed your customers? Did you ask what they like about your business? How about what they hate? When you start to ask questions, you’ll be surprised by what you learn.
In fact, most companies discover that their product isn’t the number one problem – it’s the service. Due to complicated CRMs, orders were lost, time zones confused and call back never made. Take it one step further – customer service lost most of the follow-ups they were supposed to do. Yikes.
If you want to have the best customer support, you should consider a social phone system. They eliminate most of the guess work representative currently have to do. Using an integrated system that relies on a data base of siloed calls, social phone systems make the call process easy.
When a caller calls in, the rep sees:
- Who’s calling
- An icon of their face
- When they last called with notations
- Details of the account
- Who they last spoke to
Since the social phone system uses information already in the system along with more personalized all tracking, its all in one place on one screen. Without the need to search all over the account to find information, reps can do their job faster and easier.
So, what’s next? Customer service training, of course. Now that the issue isn’t the software, your company can concentrate on making your reps the best they can be. They’ll have the ability to answer the phone faster, too.
With simple, easy to use software in place, the social phone system is revolutionizing how up close and personal some businesses have the ability to get with clients. Additionally, reps that might not have the best track record can be worked with immediately to resolve their issues.
It makes running a business so smooth, most Halloo clients have loved switching over. They simply can’t believe how good it works for them. Don’t take our word for it. Try one yourself and see how pleased your clients will be when they get the best customer support out there.
With the rise of telephony and VoIP service, social phone services, and WebRTC communication techniques, there are more ways than ever to get a hold of people. One of the great standards, though, is Skype, and Skype for iPad shows off exactly why this is one of the basics in communication.
Wondering what to get your business for Valentine’s Day? It’s no surprise how many Halloo clients are falling in love with social phone systems this year. While the concept is easy, they’re reaping big rewards … the sexy kind. Read on…
When it comes to getting business, a lot of small businesses are already familiar with Groupon. But Groupon’s mobile app, Groupon Merchants, is also worth considering from a couple of different angles for the small business user.
Somebody’s getting married! Ok, they already got married and now they created the most genius little piece of technological glory that we’ve seen in a while: The social phone system.
What could your small business do with 14 million businesses throughout the United States directly at its fingertips? I don’t know either, but you’ll now have the opportunity to find out with Business Locator.
Do you remember your first job with a desk and phone? Did you have to use a company sponsored software program? Most likely the CRM they provided you made you angry every single day. Let me tell you about my last CRM experience.
As a writer for a large ad agency, interviews with small businesses were scheduled by a team of customer service representatives. They assigned me interviews at specific times when I’d need to phone the business owner to chat about their website copy.
The screen included date, time of call, notes section, sales representative name – you know, about 100 things for the representative to mess up. And mess up they did. At least a few mistakes were made with every single call that significantly impacted the customer – some mistakes almost lost the sale.
For one, they typically forgot to enter the time zone correctly. Other times, notes didn’t add specifics like who to speak to. Not only did the company look bad, I looked bad. So, we’ll give you two reasons to eliminate CRM software for good:
CRMs are expensive
For the cost of installing, training and implementing a CRM, you should consider a social phone system instead. Keep in mind most CRMs are canned and can’t be updated or changed as your company needs changes – which just means more hassle to use other programs.
Employees hate CRMs
As if constant mistakes weren’t enough, the limiting options of boxes, save features and constant updates frustrated more than a few folks. Should we mention that every time two users were in the same screen it crashed?
If you’re finally ready to ditch your CRM, a social phone system is a great substitute. All information stays in one place but allows users to interact with each other, as well.
Using a call log silo system, social phone systems allow each employee to see the actions, entries and log of others without interfering. It’s easy to know who called at what time and see who took the call internally. These details, like time zones of the call origination, cut down on most of the CRM box work – saving employees time and frustration.
When you have a minute, check them out to see if you can finally eliminate your CRM software for good.