What does your company do when a customer doesn’t want to leave a message? Losing potential touch points with customers can come with a high cost. By using features included in a cloud phone system, you can overcome some of the barriers keeping you from communicating with your customers.

According to recent studies, nearly 4 out of 5 people calling into a small business who get voice mail do not leave a message. And it’s likely that this trend will only increase in the era of text and instant messaging features built into smart-phones.

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The future is now. Tron is here. Light sabers on, proton torpedoes ready — engage!

Yes, technology really is taking over. Very soon we’ll all be encased in carbonite while a giant worm named Jabba enjoys entertainment in his private studio. The same can go for small businesses!

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Clever, huh? That’s what IVR stands for, for me — Invaluable Viable Resource. No, really, it actually means “Interactive Voice Response.” What the heck do I know, right?

Hopefully, a lot — as this particular article’s going to tell you some of the logistic philosophy surrounding the concept of Interactive Voice Response within a company

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All growing business experiences the following scenario at some point:

1. A new advertisement or marketing has started generating attention,
2. Potential customers start calling to learn more, and
3. The current business owner/staff start spending more time on the phone than on other critical business functions.

The deluge of phone calls can often overwhelm small- and mid-sized businesses as they try to qualify new leads, or answer general inquiries while still trying to maintain service quality elsewhere.  Some hire additional staff, while others rely on the phone company to provide additional lines to manage the workload – but these options carry significantly greater cost than automating inbound calls.

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