Don’t be confused, okay? For those who don’t know what AMEX is, it’s the nickname for “American Express.” That’s right. The credit card!
Okay, so wait a minute: this is a small business blog. What the heck are we talking about a credit card here? That literally makes no sense. Listen up, though; because you’re going to be blown away.
NPOs (Non Profit Organizations) are under more pressure than ever to do more with less. As the economy continues its path, Federal and state funds are withering while the needs for NPO services are increasing.
With fund-raising more critical than ever, NPOs often miss calls because there isn’t enough dedicated staff to answer both those they service as well as properly intake donor inquiries.
We all know healthcare is changing. Between “Obama Care” and Medicare reform, the healthcare services industry has never seen such a shakeup in the way business is done. That also means that the healthcare service providers – from dentists to physicians to surgeons – are changing the way they do business.
You remember those commercial jingles from long ago, a chorus of peppy singers behind the TV screen? Typically it was for a product that could only be sold by phone, not in stores. They were so infectious that we couldn’t help but pick up that phone and dial that number, because we wanted what was being sold so badly that we were willing to sell our souls to the devil just to get it.
Looking like a local is the new black
In order for many small businesses to appear “bigger” than they are, there are plenty of reasons for SMBs to have toll free phone numbers. What’s often overlooked however, is that there are a number of products and services where customers like the idea of a local presence from small businesses.
With the changing economy, medium to large-sized law firms have been shedding staff as clients reduce their needs and legal budgets. In California alone, the State Bar Association recently stated that “too many attorneys are graduating from law school” and that the industry could not afford to support the number of new entrants into the marketplace.
iPhone 4S: Everything you need to know!
Okay, not many people these days are listening to their voicemails. The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day from erasing every voicemail left on that day! How’s that for efficiency? Still, if you’re a small-business entrepreneur, you need to make sure you’re in contact with your clients. And that, unfortunately, means keeping an eye (actually an ear) on your messages. It’s absolutely crucial.
An abbreviation for Interactive Voice Response, an IVR system is the automated greeting we hear when we call many businesses. You know, “Press 1 for sales, 2 for support…”
While it’s a relatively old technology, the emergence of all things “in the Cloud” mean small businesses (and I mean really small businesses – the kind that fit onto 4 wheels) can have an IVR system that’s super cheap and very easy to set-up and change.
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