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This is one of the most common questions we get asked by our customers.

You may or may not have come across this problem.  Or may not even be aware of it.

Q: Why can’t I reach one of my co-worker’s extensions?

Read on…

This is great advice for new Halloo users.

Q: What is a phone loop?

A: Phone Loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number.  You will notice a drop in calls and your costs will increase exponentially.

Here are two of the most common things to remember about phone loops.

1. You can’t call your Halloo number from the the phone that you are forwarding to and expect that to work.
2. Don’t forward your telephone back to your Halloo number if you use that number in a Halloo forwarding rule! It is like putting two mirrors facing each other.

Phone looping isn’t limited to two numbers.  You can create a long phone loop as well. Double check your settings after you make them to ensure that you haven’t made a phone loop!

Follow these simple steps in order to set up your new Halloo account. You must have your Account-ID, Username, and PIN handy in order to sign in to My.Halloo.Com. If you are unsure of this information, please visit My Halloo and click on “Sign-in help” to retrieve your PIN.

1. Sign in to My Halloo as yourself.
2. Set up your General preferences so that the Halloo system knows how to send you email and page you
3. Set up your Call Forwarding preferences so that the Halloo system knows how to reach you.
4. Set up your Voicemail Greeting and preferences next, so that your callers can leave you messages.

Q: I tried to open a WebCall account, but it didn’t work for me. That’s when I found out I could already use the click-to-call features and buttons on my existing plan. Are they the same?

A: Yes. Click to Call is the name of the feature which allows you to post links on your website and in e-mail to allow callers to call you toll free. WebCall is a Halloo service plan which gives you Click-to-Call and voicemail, but does NOT include a telephone number. So you can sign up for WebCall to make calls out, and to receive calls via the web, but in order to receive calls from people who dial you directly, you would upgrade to a Halloo Solo plan, which gives you a Toll Free number.

Click to Call is a standard feature of all Halloo plans: WebCall, Solo, Office, Business VoIP, and FlexCall Center.

Q: When the Halloo system forwards a call to my cell or home, is there a way to know that it is a Halloo call as opposed to say my grandmother calling in?

A: On the “Forwarding” page of “User Settings”, click “Use my Halloo number for Caller-ID” and “Save Changes”. Your caller-ID will show your Halloo toll free number instead of the original caller.

Q: I’m trying to get that record audio thing to work and call me but it is not working. Can you check it and let me know if I’m doing something wrong?

A: You need to set up your forwarding numbers first so that the system knows where to call you. Sign in to My.Halloo.Com, and click on “User Settings”.

Then click the “Forwarding” tab to set up your phone numbers. Enter at least one number here and click “Save Changes”.

Next click “Voicemail” and then “Record”. You will now see your new forwarding number(s) displayed in the “Location” menu.

Adding a CallMe! button to your Outlook signature is similar to the other email programs. The key is to create a small file using a text editor like Notepad containing the HTML signature.

1. Go to the CallMe Button Wizard at Support > Click-to-Call and enter your Account-ID and extension.
2. Decide how you want your button to look and then copy the HTML from the box in Step-4 into a plain text file using an editor such as Notepad.
3. Add any other personal information you want to the file, and save it with the name “signature.html”.
4. In Outlook, go to Tools > Options > Mail Format > Signatures.
5. Pressing the Signatures button will show you your current signatures (if any). Press [New...].
6. Pick the option “Use this file as a template:”, and then open your saved “signature.html” file.
7. Click [Next >] and make any additions needed to the file.
8. Click [Finish], and when you return to the Options window, select the new signature in the “Signature for new messages:” and “Signature for replies and forwards:” options.
9. Click [OK] to finish!

That should take care of using the CallMe! button in Outlook. Take a look at screenshots.

Q: Can I port my number to Halloo?

A: Yes. If you’re porting a toll free, just follow the instructions here: Transfer Toll Free Numbers to Halloo.

Q: I’m thinking about a regular local number.

A: In that case, you’ll need to fill out the Local Number Portability (LNP) form here: Transfer Local Numbers to Halloo.

Q: I need to change my billing information. How do I go about taking care of that?

A: You can change your payment information under the My Account tab on your
…..My Halloo dashboard.

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Have other customer support questions? Feel free to search the forum or post your questions under Help & Sharing. We will get back to you as soon as we can.  Thanks!