Small business marketing and communications technology blog
You remember those commercial jingles from long ago, a chorus of peppy singers behind the TV screen? Typically it was for a product that could only be sold by phone, not in stores. They were so infectious that we couldn’t help but pick up that phone and dial that number, because we wanted what was being sold so badly that we were willing to sell our souls to the devil just to get it.
Okay, not many people these days are listening to their voicemails. The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day from erasing every voicemail left on that day! How’s that for efficiency? Still, if you’re a small-business entrepreneur, you need to make sure you’re in contact with your clients. And that, unfortunately, means keeping an eye (actually an ear) on your messages. It’s absolutely crucial.
Clever, huh? That’s what IVR stands for, for me — Invaluable Viable Resource. No, really, it actually means “Interactive Voice Response.” What the heck do I know, right?
Hopefully, a lot — as this particular article’s going to tell you some of the logistic philosophy surrounding the concept of Interactive Voice Response within a company
Follow these simple steps in order to set up your new Halloo account. You must have your Account-ID, Username, and PIN handy in order to sign in to My.Halloo.Com. If you are unsure of this information, please visit My Halloo and click on “Sign-in help” to retrieve your PIN.
- Sign in to My Halloo as yourself.
- Set up your General preferences so that the Halloo system knows how to send you email and page you
- Set up your Call Forwarding preferences so that the Halloo system knows how to reach you.
- Set up your Voicemail Greeting and preferences next, so that your callers can leave you messages.
Q: I tried to open a WebCall account, but it didn’t work for me. That’s when I found out I could already use the click-to-call features and buttons on my existing plan. Are they the same?
A: Yes. Click to Call is the name of the feature which allows you to post links on your website and in e-mail to allow callers to call you toll free. WebCall is a Halloo service plan which gives you Click-to-Call and voicemail, but does NOT include a telephone number. So you can sign up for WebCall to make calls out, and to receive calls via the web, but in order to receive calls from people who dial you directly, you would upgrade to a Halloo Solo plan, which gives you a Toll Free number.
Click to Call is a standard feature of all Halloo plans: WebCall, Solo, Office, Business VoIP, and FlexCall Center.
Adding a CallMe! button to your Outlook signature is similar to the other email programs. The key is to create a small file using a text editor like Notepad containing the HTML signature.
- Go to the CallMe Button Wizard at Support > Click-to-Call and enter your Account-ID and extension.
- Decide how you want your button to look and then copy the HTML from the box in Step-4 into a plain text file using an editor such as Notepad.
- Add any other personal information you want to the file, and save it with the name “signature.html”.
- In Outlook, go to Tools > Options > Mail Format > Signatures.
- Pressing the Signatures button will show you your current signatures (if any). Press [New...].
- Pick the option “Use this file as a template:”, and then open your saved “signature.html” file.
- Click [Next >] and make any additions needed to the file.
- Click [Finish], and when you return to the Options window, select the new signature in the “Signature for new messages:” and “Signature for replies and forwards:” options.
- Click [OK] to finish!
That should take care of using the CallMe! button in Outlook. Take a look at screenshots.