Researching “On-Hold Music” reveals an extensive amount of information on the topic. It is an entire industry in itself, plus there are numerous opinions, studies, and articles that focus solely on the type of music you should play for customers when you put them on hold.

NPR’s MarketPlace recently featured a segment discussing “What Makes You Happy When Your Call Is Put on Hold?” This piece explored the evolution of the industry and how hold music can impact customer satisfaction.

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Are your customers getting frustrated and hanging up before leaving a message or listening to the options? Your company’s auto answer features might be driving them away.

Mistake

Often, small business owners set up their auto attendant with options like: Press [1] for Suzy, the President, Press [2] for Mike in Marketing, Press [3] for Mary in Accounting…Press [43] for Jake.

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What does your company do when a customer doesn’t want to leave a message? Losing potential touch points with customers can come with a high cost. By using features included in a cloud phone system, you can overcome some of the barriers keeping you from communicating with your customers.

According to recent studies, nearly 4 out of 5 people calling into a small business who get voice mail do not leave a message. And it’s likely that this trend will only increase in the era of text and instant messaging features built into smart-phones.

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Image Credit: Intherabbithole.com

All of a sudden, the weather in the winter seems to turn foul. We go from moderate mornings and light jackets to freezing temperatures and scraping frost off our cars.  So, what do you do when you need to get an emergency message out to your employees?

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You like science fiction? Star Wars. Star Trek. My Little Pony. He-Man, Masters of the Universe. It’s all fun and games and appeals to our sense of fantasy with some healthy dashes of speculative technology, stuff that can make us dream of how it could be in the future.

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For those of you who follow our Twitter feed, you may have noticed that we’ve been talking about something new coming soon to Halloo. Soon has become today, and if you’re a Google Apps^TM user, you’re about to get that first taste of just what we have for you.

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It’s always hard to keep in touch with your customer base. And it’s even harder to get in touch with those people you want to become your customers that aren’t yet. And that is where the sweet science known as marketing steps in. A new advantage goes toward the marketers out there with SendHub, a recently-established service that offers an SMS-based solution to your contact needs.

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Recently we had a question crop up on the Halloo forums that made for a great idea for your small business. The question was a technical one in nature, but one with widespread ramifications. Specifically, what is Direct Inward Dial, and how can it help you?

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At this time of year–some would say especially at this time of year–many people out there stop and remember Jesus Christ, and all the things he did. And while everyone’s got a different way of doing that, the people at By Design Ministries had a way to do it that few others had tried. They brought in Halloo to provide them a way to easily reach people who want to learn more about God through their ministry.

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Now this is a novel idea, and many might not have heard of it (I know I didn’t). It’s called Tumblr. And the best way I can describe this social media platform is a ‘mobile’ blogging setup. Think of it as a mix between Twitter and WordPress/Blogger!

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