We all know that Halloo has a lot of terrific features for businesses that want to make it easier to stay in touch with their clients and customers alike, and now, they’ve got one more to offer up: an update to their live receptionist on demand feature that adds a little something extra to incoming calls.
The Halloo live receptionist on demand feature works in much the same way that an actual live receptionist does, with calls being routed to a live person to answer them with the utmost in professionalism and courtesy. While this particular feature has been part of the equation for some time, the newest version offers up something extra in the form of receptionist notes that can be added to the business’ phone call logs, or even to their “wall” with Halloo. It works as a sort of “While You Were Out” notice that provides more information to the business being called about what the caller was looking for. The note includes the caller’s name, their callback number, and a brief message about what the caller wanted, complete with a timestamp to make it clear just when the caller made that call in the first place.
The timeliness of response is a major component of any customer service operation, and being able to respond with not only the information a customer needs but also in the most rapid fashion possible provides a significant edge to customer service. The better the quality of customer service, the better the chance that the customer in question will return to that business when they need whatever that particular business offers. Additionally, there’s an improved chance that that customer will tell others about that good experience; in smaller numbers than if they’d had a bad experience, of course, but word of mouth advertising is an especially potent breed of marketing. It has the ring of authenticity that no purchased airtime or banner ad can create, especially since it comes unsolicited. This is actually what people think, those who come in contact with it think, and that makes it more likely to be valuable for me.
While the correlation between a live receptionist, complete with receptionist notes, isn’t exactly one-to-one, there is certainly a better chance to get that terrific customer experience with a live receptionist than there is without one, especially when using a receptionist as good as the kind Halloo can bring to the table. But Halloo doesn’t just offer receptionist services; Halloo offers a complete array of cloud-based telephony services that will go a long way toward making a small business a better communicator, including local numbers to make contact easier for customers, and screen pops to improve the quality of the calls they make by making information about that caller more readily accessible for the agents on your end.
Halloo’s new live receptionist feature takes a good thing and makes it even better, so for those looking for the kind of leverage that only a real person can provide, consider Halloo’s line of live receptionists.