Halloo’s business phone system is more than just a simple way to handle incoming and outgoing calls. Your Halloo account also includes contact management. Plus, since Halloo is a cloud based system, your account contacts, notes, etc., are available across multiple devices simply by logging into your my.halloo.com account.
To get the most out of the contact management tools included with your account, consider these tips.
- Much of your caller’s information is captured automatically. But, taking the time to ask additional questions to capture desired information can be very beneficial to the bottom line of your business. For example, while callers are on the phone, you might want to inquire about how to reach them via email. By having various ways to contact customers, you can engage with your audience via a wider variety of marketing channels.
- Taking time to record notes about the reasons for a call and the action steps required for a proper follow-up can help increase customer satisfaction. It can also help pinpoint commonly asked questions so that you can have prepared responses. This knowledge can lead to improved first call resolution and better business processes.
- By making notes, you can also keep team members in the loop so that they know the caller’s history and can take action when the customer calls again without duplication. These notes can eliminate the need to ask the customer about information they’ve already given.
Ready to benefit from all the great tools included in Halloo’s cloud based phone system? Sign up for your free account today.