Category Archives: Voicemail

Halloo Hint: How to Turn Off the Halloo Voicemail Feature

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Q: I have selected “Rings before voicemail picks up,” but I really need to be able to set extensions to forward only (without ever going to Halloo voicemail). Is this possible?

A: Simply set the “Maximum incoming voicemail length” to “0″ for the extension(s) that you don’t want to reach voicemail. Note: If you record a greeting for that extension, it will still play, which will allow you to record a brief message before the script hangs up. In addition, if you check the “For further assistance” option, the caller will be given the chance to jump to another extension, including back to the auto attendant by pressing 9.

Increase Access with Hunt Groups

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Ever feel that more and more people are not listening to their voicemails? The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day by erasing every voicemail left during the day! But, if you’re a small-business entrepreneur, erasing is not an option! You need to make sure you’re in contact with your clients and that means listening and responding to your messages. It’s absolutely crucial. Continue reading →

Two Virtual Phone Features that Save Lost Opportunities

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What does your company do when a customer doesn’t want to leave a message? Losing potential touch points with customers can come with a high cost. By using features included in a cloud phone system, you can overcome some of the barriers keeping you from communicating with your customers.

According to recent studies, nearly 4 out of 5 people calling into a small business who get voice mail do not leave a message. And it’s likely that this trend will only increase in the era of text and instant messaging features built into smart-phones.

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Review: The Automated Attendant (in a Robot Voice)

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The future is now. Tron is here. Light sabers on, proton torpedoes ready — engage!

Yes, technology really is taking over. Very soon we’ll all be encased in carbonite while a giant worm named Jabba enjoys entertainment in his private studio. The same can go for small businesses!

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Review: Hunt Groups for Your Small Business

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Okay, not many people these days are listening to their voicemails. The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day from erasing every voicemail left on that day! How’s that for efficiency? Still, if you’re a small-business entrepreneur, you need to make sure you’re in contact with your clients. And that, unfortunately, means keeping an eye (actually an ear) on your messages. It’s absolutely crucial.

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Review: IVR Systems for Small Businesses, an Invaluable Viable Resource

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Clever, huh? That’s what IVR stands for, for me — Invaluable Viable Resource. No, really, it actually means “Interactive Voice Response.” What the heck do I know, right?

Hopefully, a lot — as this particular article’s going to tell you some of the logistic philosophy surrounding the concept of Interactive Voice Response within a company

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Halloo Hints: Set Up Your New Solo or WebCall Account

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Follow these simple steps in order to set up your new Halloo account. You must have your Account-ID, Username, and PIN handy in order to sign in to My.Halloo.Com. If you are unsure of this information, please visit My Halloo and click on “Sign-in help” to retrieve your PIN.

  1. Sign in to My Halloo as yourself.
  2. Set up your General preferences so that the Halloo system knows how to send you email and page you.
  3. Set up your Call Forwarding preferences so that the Halloo system knows how to reach you.
  4. Set up your Voicemail Greeting and preferences next, so that your callers can leave you messages.

Halloo Hints: Audio Recording

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Q: I’m trying to get that record audio thing to work and call me but it is not working. Can you check it and let me know if I’m doing something wrong?

A: You need to set up your forwarding numbers first so that the system knows where to call you. Sign in to My.Halloo.Com, and click on “User Settings”.

Then click the “Forwarding” tab to set up your phone numbers. Enter at least one number here and click “Save Changes”.

Next click “Voicemail” and then “Record”. You will now see your new forwarding number(s) displayed in the “Location” menu.

How long are sales leads good for?

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Study shows that if you get a customer voicemail, you better call them back – fast.

A study conducted by Insidesales.com and MIT Lead Response Management indicates that response time is critical for the success of closing a sale. While the differentiation between B2B and B2C is clear, the overall trend is still startling for both types of sales. The sales leads call-back time study shows a lot of interesting stats and graphs, but the upshot of them is that –

Virtual Response Time

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