Boost Your Business Image

As a business, the communication and image presented by your organization, creates the first impression. Since the window of opportunity to convey a positive first impression is very short, it’s important to ensure your business image is one that will attract customers and distinguish your company from the competition. Continue reading

The Business Advantages of a Phone System

A phone system has capabilities that go beyond normal phone services. When placing a phone call to a business that does not have a phone system, you will reach either reach the person you intended, hear the busy tone, receive no answer, or be asked to leave a message. Even if you reach an actual person at the organization, you could be greeted differently depending on who answers the phone. Without a phone system, it can be difficult to transfer callers, so you may be asked to hang up and call back using a different number. Continue reading

Meet the Grand Prize Winner of the Halloo Contest!

Meet the Grand Prize Winner of our Halloo contest! We asked the question, “How do you use Halloo in your business?” Jim Czekner, Founder of Meta Section, LLC, submitted this entry:

“Meta Section is our second company using Halloo.  The first company was sold to a technology services vendor a few years ago.  Keeping everything virtual with companies like Halloo, Amazon Web Services, and other cloud services affords us great flexibility and portability. Continue reading

Halloo Hint: Call Forwarding Preferences

The Halloo Find-Me, Follow-Me feature connects you to incoming calls based on your call forwarding setup. Each user in your account will program one or more lines, corresponding to their home, office, and mobile numbers. Then, each user will set rules to tell the system where they are currently and when they plan to change locations, so that the forwarding system can follow appropriately. Continue reading

7 Tips for Effective Voicemail Greetings

How much attention do you pay to the greeting when transferred to voicemail? Often times, small business voicemail messages are outdated or so generic that listeners tune out until they hear the beep. You can change the impression that your voicemail recording leaves on your callers by following these steps: Continue reading

What Is a Hunt Group?

hunt group allows a caller to automatically find an available (i.e. “not busy”) agent from a group of extensions via your virtual phone system. Each extension will be tried in order until a “free” extension is reached. Extensions will be skipped during call routing if the person is currently on the phone or has marked their extension as “blocked” from hunting. Continue reading

Halloo Hint: How to Turn Off the Halloo Voicemail Feature

Q: I have selected “Rings before voicemail picks up,” but I really need to be able to set extensions to forward only (without ever going to Halloo voicemail). Is this possible?

A: Simply set the “Maximum incoming voicemail length” to “0″ for the extension(s) that you don’t want to reach voicemail. Note: If you record a greeting for that extension, it will still play, which will allow you to record a brief message before the script hangs up. In addition, if you check the “For further assistance” option, the caller will be given the chance to jump to another extension, including back to the auto attendant by pressing 9.

 

Increase Access with Hunt Groups

Ever feel that more and more people are not listening to their voicemails? The hustle and bustle of life has gotten so hectic, a businessperson could save 30 minutes a day by erasing every voicemail left during the day! But, if you’re a small-business entrepreneur, erasing is not an option! You need to make sure you’re in contact with your clients and that means listening and responding to your messages. It’s absolutely crucial. Continue reading