What Is a Hunt Group?

hunt group automatically directs an incoming call to find an available (i.e. “not busy”) teammate at their personal extensions via your virtual phone system. Each extension will be tried in order until a “open” extension is reached. Extensions will be skipped during call routing if the person is currently on the phone or has marked their extension as “blocked” from hunting. Continue reading

Choosing the Right Telecommunications Tools for Today’s Business

Telecommunications tools for today’s business have come a long way. While older technology still exists, there are distinct advantages in keeping up with the advancements in business technology. Users can do more in less time. Delivering exceptional customer service is distinctly easier. Staying in touch from anywhere is doable. The right telecommunications tool can make all the difference for your business, but are you looking for the right aspects in your telecommunications tools? Continue reading

How To Know When Your Business Needs an Extra Phone Line

As your small business grows, you will find yourself wondering about the timing of adding certain things to help your business expand even more. One of these is the addition of more phone lines. While not every company needs multiple lines, there are ways to help you figure out if your business is ready.

As you are considering adding an extra phone line for your business, ask yourself these questions. Continue reading

Top Reasons Your Business Needs a Halloo Biz Plan

A professional business phone gives your company an edge over the competition in so many ways. It ensures that you portray the kind of image you want your business to have. A small business phone that is professional and high-quality ensures that every customer, no matter when they call, gets exceptional service.

Continue reading

Top Business Reasons for a Free Virtual Phone Account from Halloo

Choosing the right small business phone system for your business can be critical to your success. Luckily, a free virtual phone system can be yours with Halloo. The  Halloo Free Plan offers numerous features that can’t be found with other free small business tools. Advantages of choosing Halloo include: Continue reading

What is PBX?

PBX or private branch exchange is a sophisticated phone system that allows switching of internal lines, and is commonly used in business. A limited number of external phone lines are shared amongst those users in the business. Local lines provide a private telephone network within the business. Using a PBX allows a business to save money by investing in a limited number of external lines instead of one for every user. Continue reading

What is Spam?

Spam is a relatively new term that has come about since the dawn of the Internet age, or for about the past 20 years. It is essentially the sending of the same message to a number of Internet users who have not chosen to receive it. While there are many ways to reach your audience, sending unsolicited messages to them by email or by any method of communications is not an effective one. Continue reading

What Is SMS?

SMS is the acronym for short message service, but today it is most commonly known as text messaging. Essentially a telephone keypad or an on-screen keyboard is used in order to type a message. The user then hits send and the message is almost instantly received by the cellular phone it is destined for. A short message service center is the intermediary to the transmission of these messages. Continue reading