Does your company receive phone calls? If the answer is yes (and we hope it is!), here’s what you should consider tracking. (Definitions vary for terms below. Make sure to pick metrics – and definitions – that will provide the most insight into your business.) Continue reading
Does a fear of talking on the phone hold you back from following up on leads and making new connections? Phone phobia can be troublesome, particularly to business owners and entrepreneurs. While text and email are definitely common methods of communication these days, sometimes you just have to pick up the phone and call. If you procrastinate or moan and groan about calling, here are a few tips that can help. Continue reading
Why do businesses record calls? As many recorded messages will tell you when you’re on a recorded phone line, “for quality assurance purposes.” Many companies have staff that review recorded calls to determine: Continue reading
Can you perform your job duties from anywhere? Current trends in mobile technology allow businesses to operate outside of the traditional confines of an office. Many companies have embraced these technological advances and reaped the benefits of increased flexibility and productivity. Three areas that have led the way in changing the face of business include: bring your own device policies, virtual meetings, and cloud and app services. Continue reading
Choosing the right technology for your small business isn’t an easy task. There are lots of things to take into consideration such as what type of technology is a good fit for your organization (for example, desktop computers or tablets, local network or cloud-based services). Plus, you’ll want to know how well the technology will grow as your business needs change and how your choices will enhance your organization’s productivity. Continue reading
According to a recent study highlighted by Kissmetrics, “2013 marks the first year U.S. adults spent more time viewing media on digital devices. It appears that print, radio and even television have officially become unseated as dominant sources of media.” Time spent on tablets and smartphones has grown at an increasing rate while time dedicated to print, radio, and television is declining. Check out this infographic to see the comparisons by category. Continue reading
There are multiple trends in communication that are expected to grow throughout 2014.
1. More businesses will incorporate or deepen their integration with the cloud.
The flexibility that the cloud offers companies will drive new product and service offerings. Because of this integration with the cloud, the purpose and role of IT departments within organizations will shift. Continue reading
Imagine that you call a company about a recently purchased service subscription. When you can’t solve the activation problems on your own, you decide to call the 800 customer service phone number. The answering message greets you with a welcome and then states “Your call is important to us. Please hold.” After waiting on hold for more than 10 minutes, you are connected with a customer service agent. That agent doesn’t know how to solve your problem and transfers you to another department. Your on-hold time starts all over again. Once you repeat all of your information and problem history again to the new agent, you are suddenly disconnected from the call. Continue reading