The Latest Trends in Customer Service

Impeccable customer service is a must-have for your business. After all, if the customer is not happy, he will likely find a different provider for what you sell. If he feels that he is treated indifferently, he may not switch right away, but you will never build brand loyalty or earn referrals. To build your business, top-notch customer service is vital. Continue reading

Setting Up A Small Business Without A Real Location

What? You may be scratching your head about the idea of setting up a small business without a real location but the reality is that many small businesses do not have an actual office these days. Technology has made it so that you can easily run a business without having to invest in a commercial space and all the extras involved in maintaining a locale. For some businesses, running a small local company takes little more than a cell phone and a truck. However, even if you are going for a more professional business, you can still create one without the bricks and mortar location and your customers will never know the difference. Continue reading

Save Money on Office Equipment with Cloud Technology

A huge part of building a successful business is wisely using your resources. That includes carefully putting your hard earned money to work in your business. Today’s entrepreneurs have the luxury of using cloud technology to access a wide variety of office tools without having to invest in an array of pricey office equipment. In fact, cloud technology can save you both money and space by letting you do more with less office equipment. Continue reading

Make the Phone Ring Now

Every business has a phone and hearing it ring is one of the best sounds out there. It means that someone is thinking of your company, may want to do business with you; and is looking to connect. No matter why they pick up the phone, you have a golden opportunity to sell your business’s goods or services almost each time a call comes in. But what about when calls slow down? Not having the call volume you want can cost you money and lost opportunity. Luckily having a good plan in place can help your phone ring exactly when you want it to. Continue reading

4 Productivity Suckers and How to Overcome Them

We all know that there are a variety of variables out there that can easily take over your day. Even the entrepreneur with the best plan can be sucked into a whirlwind of lost productivity. However, if you are aware of the biggest productivity suckers and have plans in place to avoid the pitfalls, you can overcome them and make the best use possible of your time and energy. Continue reading

6 Ways the Right Phone System Positively Impacts Your Bottom Line

Many things can have a positive impact on the bottom line for your small business: time, talent, hard work, investment and more. Yet investing in the right technology, especially an exceptional phone system, will also make a huge difference to your bottom line. In fact, the right phone system can help you both save, and even make, money. Continue reading

Top 5 Tools Your Company Should Be Using to Communicate with Customers

Communicating with your customers and sales leads is vital to the success of your small business. Luckily, technology has made it easy to reach those individuals in a variety of ways, so that no matter how they typically get their information, you can deliver it to them. While there are an array of different methods of communication out there, 5 of them are non-negotiable because of the results they deliver. Continue reading