Teleconferencing and video chatting may be convenient and effective ways to do business but nothing seals the deal quite like a face-to-face meeting.
Lasting business relationships are built over time by a sincere commitment and investment in the customer. Continue reading
Everyone loves happy, loyal customers who sing the company’s praises. They’re not only the foundation of your revenues, they’re a reminder of why you started the business in the first place. Continue reading
Sometimes putting customers on hold is your only option. However, this experience doesn’t have to be painful for your callers. Incorporate these tips to help create a better customer journey. Continue reading
Because communicating is one of the most basic things we do every day, we may not recognize that what we’re doing is actually a form of public relations, community engagement, and reputation management. Continue reading
Having a business phone has long been a necessity. However, today it is more important than ever. Because of smart phones and the impulsive nature of today’s consumer, having telephones that are manned by competent staff members is critical to your success. Continue reading
“On-hold music” is an entire industry in itself, plus there are numerous opinions, studies, and articles that focus solely on the type of music you should play for customers when you put them on hold. Continue reading
You may never have thought of it this way, but as the owner of a business you’ve become an expert in your industry, a valuable position that can help generate sales leads. Continue reading
Account admins can combat spam by blocking calls from specific phone numbers or prefixes. This feature is located on the side bar “Call Blocker” under the “Extensions” tab in My Halloo. From this screen, admins will be able to add and edit blocked numbers. Continue reading
There is an incredible opportunity that comes with the dawn of a new year. It marks a great time for change, which may be something your small business needs. Continue reading
There’s nothing like a new year to inspire a fresh start and set intentions for more productive work habits.
Evaluating our performance over the past year, individually and as a team, can reap great rewards when done in the right spirit and without excessive criticism. Mistakes can be painful, so we tend to learn more from them than our successes. Continue reading