Why Choose a Distributed Workforce?

Distributed workforces are the way of the future for many businesses. But what does that mean? Simply that your company’s team is not all in the same physical location. Increasingly, employees work from a variety of locations like coffee shops and libraries. Many companies today strategically choose freelance and contract employees who work remotely, and the percentage of such workers is increasing.  According to the GlobalWorkplaceAnalytics.com statistics, 20-25% of the U.S. workforce teleworks, at least partially. There are many reasons that businesses are making this choice. Continue reading

Data Mining – For the Good for Your Business

Data mining is an incredibly valuable tool for the future of your business. More so than at any other point in history, the success of a business depends on relationship building. And the key to successful relationship building rests in connecting with your customers. How do you connect? Learn all you can about your customers both individually and as a group. Data mining from information you already have on hand can provide you the inside scoop on who your customers are. Continue reading

The Importance of First Impressions in a Virtual World

First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot.
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How To Know When Your Business Needs an Extra Phone Line

As your small business grows, you will find yourself wondering about the timing of adding certain things to help your business expand even more. One of these is the addition of more phone lines. While not every company needs multiple lines, there are ways to help you figure out if your business is ready.

As you are considering adding an extra phone line for your business, ask yourself these questions. Continue reading

4 Ways Using Analytics Can Make Your Business More Successful

Analytics are the most valuable information available to your business. Luckily, the data needed to discover the who, what, when, where, why, and how of your business is readily found. That data for is available from every sale you make, every call you receive, every website visit you get, and every social media effort you make. In the day-to-day running of your business, valuable data is being automatically collected and it is up to those running the business to pull meaningful patterns from that data. In fact, systematically collecting and analyzing data about your business is critical to its success.  Continue reading

Funding and Incentives Helped St. Louis Reach the Top

St. Louis, Mo. was recently identified as the nation’s top startup city because it wrapped up 2015 with the highest annual growth in venture capital funding.

But financial backing isn’t the only benefit entrepreneurs will find in the city just west of the Mississippi River.

Known as a hub of biotech and plant science research, St. Louis offers plenty of other startup resources and a cost of living that’s roughly 5 percent below the national average. Continue reading

Your Fast Track to Successfully Launching A New Small Business

Starting a new small business takes a lot of work, time and commitment. In fact, just to get to the point of being able to open your doors, you have to write a business plan, choose a location, decide on the legal structure of your business, register your business with the state, obtain a tax identification number, register for all applicable state and local taxes, and get any necessary permits and licenses. Beyond these necessary logistics, you can fast track the success of your small business by ensuring that you prioritize certain things. Continue reading

6 Tips for Updating Your Phone System in the New Year

Has your company ever forgotten to change the main greeting on your business line so that weeks after a major holiday, callers still only hear a greeting with seasonal hours and special sales? Or, perhaps your business has grown, but the options on your phone tree still only reflect the original members of team, by name. It’s important to refresh your phone system on a regular basis – not only to avoid the embarrassing examples above, but also to stay on top of your caller’s needs. Continue reading