Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is typically not a problem, but finding one that is a natural salesperson is often a challenge. If your great employee does not immediately master selling, don’t give up. Try bringing these techniques into the role. Continue reading
Top customer satisfaction is something every business wants to deliver. However, few are truly making the effort to ensure that their customers are indeed satisfied with them. If you are wondering just how your company is doing, take the time to measure and evaluate. Adjust your product, price or service accordingly, so that you indeed deliver the very best in customer service. To get started you need to consider three important aspects of your business. Continue reading
Every business has a phone and hearing it ring is one of the best sounds out there. It means that someone is thinking of your company, may want to do business with you; and is looking to connect. No matter why they pick up the phone, you have a golden opportunity to sell your business’s goods or services almost each time a call comes in. But what about when calls slow down? Not having the call volume you want can cost you money and lost opportunity. Luckily having a good plan in place can help your phone ring exactly when you want it to. Continue reading
Many things can have a positive impact on the bottom line for your small business: time, talent, hard work, investment and more. Yet investing in the right technology, especially an exceptional phone system, will also make a huge difference to your bottom line. In fact, the right phone system can help you both save, and even make, money. Continue reading
Every small business needs to have an ongoing process for bringing in new leads and turning those leads into sales. Yet in reality, this is one area that many companies neglect. While they may do great with getting the word out and building awareness of their brand and service, actually translating those leads into sales may not be effectively occurring. However, a strong lead nurturing strategy can make all the difference to a company’s bottom line. Continue reading
Sometimes an app comes along that’s named so perfectly, so very on the nose that it’s hard to imagine anyone ever making the mistake that it could do anything but what the name implies. Find My Car Smarter is just such an app.
Ask just about any small business owner what one of the toughest parts of tax time is, short of writing the check itself, and the issue of “tracking mileage” will likely come into play. But with MileBug Lite, the process is about to get quite a bit simpler.
Increasingly mobile operations, as many businesses are discovering, require greater numbers of mobile solutions. That in turn requires quite a bit of proper mobile management, and ZP MDM is out to give businesses a better way to manage their mobile devices.
Business travel is seldom easy, especially when it involves going to a completely new place for the first time. But it may be easier than some would expect with the added power of Point Inside to help newcomers get around most anywhere.
Mobile technology of all stripes, from tablets to smartphones, is a vital part of business throughout the world. But one great failing of mobile technology is the ability to print documents created on same. Print Agent Lite is out to fix that particular discrepancy for good.