Improve Your Bottom Line With The Right Call Handling

Every small business has its measures of success. Return customers, sales numbers and profit margins are a few of these. But one of the most telling rates of success in a business is closing rates. The number of customers who buy what you offer compared to the number of potential customers you attempt to sell to is an important number and one that sets many businesses and salespeople apart. Good closing rates are the hallmark of a great salesperson and can make all the difference for a company. Continue reading

Combining Sales, Marketing and Technology for Success

Creating a successful business is no simple feat. Gone are the days of build it and they will come. In order to grow a business in today’s market, you have to offer more than a great product or service. You need to bring together a strategic combination of sales, marketing and technology that will help you reach your target audience, build a relationship with them and convert that relationship into a sale. Continue reading

Bringing Customer Relationship Management to the Forefront

An effective customer relationship management system can dramatically transform the performance of your small business. By using an online system, the customer experience that you deliver is completely revolutionized. You go from being yet another vendor trying to sell something to an entity that offers solutions to real problems that your customers experience. Institute a customer relationship management system today, like the one found with Halloo phone systems. Continue reading

Transforming a Good Customer Care Rep into a Sales Role

Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is typically not a problem, but finding one that is a natural salesperson is often a challenge. If your great employee does not immediately master selling, don’t give up. Try bringing these techniques into the role. Continue reading

Ensuring Customer Satisfaction

Top customer satisfaction is something every business wants to deliver. However, few are truly making the effort to ensure that their customers are indeed satisfied with them. If you are wondering just how your company is doing, take the time to measure and evaluate. Adjust your product, price or service accordingly, so that you indeed deliver the very best in customer service. To get started you need to consider three important aspects of your business. Continue reading